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Desktop Support/Desktop Deployment

3 months ago

Iowa City, United States Randstad Digital Full time
  • Position kicks off as a 3+month contract/contract to hire one
  • Position requires fully on-site work in Iowa City, Monday - Friday 8a-5p
  • Unfortunately C2C/TPV/Sponsorship not supported by this role


The IT / Desktop Support position is a full-time temporary position with a duration of 3+ months at approximately 40 hours per week. Main duties will involve supporting customers / end users in-person, providing general technical support for new devices, Monday through Friday, 8:00am – 5:00pm, with some night time work expected.


Position Responsibilities

  • Provide basic level IT support to all levels of personnel within the organization.
  • Work within a centrally managed healthcare enterprise IT environment including clinical, critical care, research, and departmental spaces.
  • Interact with all levels of personnel.
  • Work closely with peer technicians and teams promoting collaboration and consistent service delivery.
  • Embrace standardization, the adoption of best practices, documentation, customer service excellence and the continual improvement approach to IT.
  • Exercise all workflows while maintaining state and institutional policies, contributing to the support of organizational objectives.

Experience Requirements

  • Recent experience, ideally 1-2 years, providing customer service and technical support of devices running Windows 7/10 and MS Office 365, as well as mobile applications.
  • Professional experience working with desktop hardware and software in a centrally managed workstation environment.
  • Excellent oral and written communication skills to communicate effectively with a diverse population of technical and non-technical individuals.
  • Experience supporting wide array of connected peripheral equipment.
  • Experience in a team-based setting where consultation, flexibility, collaboration, and cooperation are essential.
  • Experience working in a fast-paced environment that requires excellent time management skills and flexibility to balance workload.
  • Ability to move and install IT equipment up to 50 lbs.
  • Must have strong communication and customer service skills to provide a positive experience to end users.