Desktop Support Specialist

2 weeks ago


Boyne City, Michigan, United States Iron Systems Full time
Desktop EUC Job Description

At Iron Systems, we are seeking a skilled Desktop EUC professional to join our team. As a Desktop EUC specialist, you will be responsible for managing and maintaining our desktop devices, ensuring they are running smoothly and efficiently.

Key Responsibilities:
  • Manage desktop devices, including hardware, software, and connectivity incidents.
  • Provide standard and approved hardware and software support and maintenance on desktop devices.
  • Analyze service desk calls and incident data to identify potential user training requirements and automation opportunities.
  • Ensure desktop devices are installed with the appropriate desktop image.
  • Monitor security profiles and anti-virus software on all desktop devices.
  • Provide VIP support for desk-side issues and be the point of contact for all IT-related issues at the site.
Requirements:
  • Knowledge and experience with Windows 7 OS.
  • Good understanding of AD and smart hands and feet support.
  • Experience with Service management tool - Service Now.
  • Good expertise on EUC tools, remote support tools, MS Office, and Outlook.
  • Awareness of ITIL processes, including Incident, Change, Problem, Service Request, and related activities.
  • Associate degree (A.A.) or equivalent from a three-year college or technical school with an emphasis in electronics required; Bachelor's Degree preferred.


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