Desktop Support Specialist

2 months ago


Iowa City, Iowa, United States AA2IT Full time
Job Summary

We are seeking a skilled Desktop Support Technician to provide high-level desktop and IT support for a 3-month contract-to-hire opportunity in Johnson City, TN.

Key Responsibilities
  • Provide exceptional on-site customer service interaction with high-profile client executives.
  • Manage triage, troubleshooting, and resolution of IT equipment issues.
  • Document efforts, issues, and resolutions, and close cases/tickets daily.
  • Work at heights of 20-25 feet, with lift equipment training provided.
Requirements
  • Minimum 2+ years of IT support and field hardware break-fix experience.
  • A+ Certification or willingness to obtain within 90 days.
  • OEM Certifications (Dell/Lenovo, etc.)
  • Apple/Mac experience.
  • Imaging from network and USB.
  • Laptop/Desktop/Printer hardware and software support experience.
  • ServiceNOW experience.
What We Offer
  • Paid training.
  • Opportunity to work with a high-profile client.


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