Current jobs related to Customer Service Representative - Rockford - Hydraulic Technologies

  • Customer Service Representative

    1 month ago

    Rockford, United States Byrne Full time

    The CSR will manage the day-to-day account service for Byrne customers interacting with us on our customer portal, youmakebyrne.com. Ensure a high level of satisfaction is reached for all customer and potential customers when transacting with Byrne. Customer Service Representative, Customer Service, Representative, Manufacturing, Retail

  • Customer Service Representative

    3 weeks ago

    Rockford, United States Circle K Stores Inc. Full time

    Customer Service Representative Apply at Store 4701425, Rockford IL Posted 2 Days Ago | Job Requisition ID: R446215 Availability - Shift/Days Flexible Availability Customer Service Representative We want you to join our team as a Customer Service Representative. If you have the desire to be challenged, work in a fast-paced, fun environment and to grow your...

  • Customer Service Representative

    3 weeks ago

    Rockford, United States Kelly Obenauf - Farm Bureau Insurance Agency Full time

    Benefits: Competitive salary Health insurance Paid time off Professional Development Job Stability in a growing industry Job Description: The Customer Service Representative at The Obenauf Agency is responsible for maintaining solid customer relationships by handling customer inquiries and concerns with speed and professionalism through daily...

  • Customer Service Representative

    2 months ago

    Rockford, United States Arcadia Solutions, LLC Full time

    **Customer Service Representative** Remote / Value Based Care Clinical Operations / Full-time Due to Covid19 we are working 100% remotely, this includes the hiring process. When it is safe to do so, we will return to a hybrid of onsite and remote work for some positions. **Why This Role Is Important To Arcadia** Our Customer Service Representatives are...

  • Customer Service Representative

    1 month ago

    Rockford, United States Kelly Obenauf - Farm Bureau Insurance Agency Full time

    Job DescriptionJob DescriptionBenefits:Competitive salaryHealth insurancePaid time off The Customer Service Representative at The Obenauf Agency is responsible for maintaining solid customer relationships by handling customer inquiries and concerns with speed and professionalism through daily interaction with customers, insurance carriers, and fellow...

  • Customer Service Representative

    1 week ago

    Rockford, Illinois, United States Midland States Bank Full time

    Compensation OverviewAt Midland States Bank, the base salary is just one aspect of our comprehensive Total Rewards program. The specific compensation is influenced by various factors including education, skills, internal equity, and experience. This role may also offer additional financial incentives such as short-term bonuses and long-term stock awards....

  • Customer Service Representative

    3 months ago

    Rockford, United States SP+ Full time

    Job DescriptionJob DescriptionOverviewSP+ is driven by Our Promise, “Making Every Moment Matter for a World on the Go.” Our team understands that time is scarce, so we are intentional about putting ourselves in the shoes of those we serve. The result is a unique combination of talented people and industry-leading technology that enables SP+ to prioritize...

  • Customer Service Representative I

    3 months ago

    Rockford, United States Macatawa Bank Full time

    ** Customer Service Representative I - Rockford** **Job Category****:** Branch Banking **Requisition Number****:** CUSTO001891 Showing 1 location **Job Details** **Description** The Customer Service Representative is responsible for processing transactions and paying out funds in accordance with bank procedures. This position requires expertise in customer...

  • 2nd Shift Customer Service Representative

    3 weeks ago

    Rockford, United States Emery Air Part time

    Job DescriptionJob DescriptionEmery Air, LLC at the Chicago-Rockford International Airport is currently looking to hire a customer service representative (CSR) to work a part-time position on 2nd shift. Hours will be Sunday - Tuesday from 1pm - 11pm.Job Title: Customer Service Representative (CSR)Summary:Customer Service Representative will serve as the main...

  • 1st Shift Customer Service Representative

    3 weeks ago

    Rockford, United States Emery Air Full time

    Job DescriptionJob DescriptionEmery Air, LLC at the Chicago-Rockford International Airport is currently looking to hire a customer service representative (CSR) to work a full-time position on 1st shift. Hours will be Sunday - Wednesday from 6am - 4:30pm.Job Title: Customer Service Representative (CSR)Summary:Customer Service Representative will serve as the...

  • Customer Service Representative

    3 weeks ago

    Rockford, United States Dayton Freight Full time

    Overview Stable and growing organization Competitive weekly pay Quick advancement Customized training program Professional, positive and people-centered work environment Modern facilities 401(k) plan, Company Match Responsibilities Customer Service Representatives are responsible for assisting Dayton Freight customers with a variety of inquiries including...

  • Guest Services Representative

    1 week ago

    Rockford, Illinois, United States United Service Companies Full time

    Position Overview:The Guest Services Representative plays a crucial role in ensuring a positive experience for all visitors. This position involves a variety of responsibilities aimed at maintaining high standards of service.Welcoming Guests: Greet guests and visitors with a warm and professional attitude, ensuring they feel valued from the moment they...

  • Guest Services Representative

    1 week ago

    Rockford, Illinois, United States United Service Companies Full time

    Position Overview:The Guest Services Representative plays a crucial role in ensuring a positive experience for all visitors. This position requires a friendly demeanor and a commitment to providing excellent service.Welcoming Guests: Greet guests and visitors with a warm smile and professional attitude.Communication: Answer incoming calls promptly and assist...

  • Customer Service Representative

    9 hours ago

    Rockford, Illinois, United States Midland States Bank Full time

    Job SummaryAt Midland States Bank, we're committed to providing exceptional customer service and creating a positive experience for our customers. As a Customer Care Specialist, you'll play a critical role in delivering this experience by providing quality service via the telephone.Key ResponsibilitiesAnswering Customer Calls: Respond to inbound...

  • Customer Service Representative

    3 months ago

    Rockford, United States Speedway MN Full time

    Speedway is seeking to hire a Customer Service Representative / Retail Sales Associate to work part-time or full-time at our Rockford, MN store. We offer a competitive wage, flexible schedules, and in store benefits. Do you enjoy helping people? Can you accurately complete cashier responsibilities? Are you looking for a positive work environment? If so,...

  • Customer Service Representative

    4 hours ago

    Rockford, Michigan, United States Meijer Full time

    About MeijerAs a family-owned business, Meijer is committed to serving people and communities. When you work at Meijer, you're provided with career and community opportunities centered around leadership, personal growth, and development. Our company values include a strong focus on customer satisfaction, teamwork, and community involvement.Meijer...

  • Customer Service Representative

    3 days ago

    Rockford, Illinois, United States Byrne Electrical Specialists Full time

    Customer Relations ProfessionalJob Category: Customer Service Requisition Number: CUSTO001353Job Overview:The Customer Relations Professional will oversee the daily account management for Byrne customers. This role involves collaborating with clients to deliver product insights, technical assistance, and pricing information. The primary goal is to ensure a...

  • Customer Service Representative

    9 hours ago

    Rockford, Illinois, United States Brian Boyer - State Farm Agent Full time

    Job OverviewAs a key member of the Brian Boyer - State Farm Agent team, we are seeking a highly motivated and results-driven professional to join our team as an Insurance and Financial Services Position. This exciting opportunity is ideal for individuals who are passionate about helping others and have a strong desire to succeed in a fast-paced sales...

  • Customer Service Representative

    3 months ago

    Rockford, United States Speedway MN Full time

    Speedway is seeking to hire a Customer Service Representative / Retail Sales Associate to work part-time or full-time at our Rockford, MN store. We offer a competitive wage, flexible schedules, and in store benefits. Do you enjoy helping people? Can you accurately complete cashier responsibilities? Are you looking for a positive work environment? If so,...

  • Customer Service Representative

    3 months ago

    Rockford, United States Speedway MN Full time

    Job DescriptionJob DescriptionSpeedway is seeking to hire a Customer Service Representative / Retail Sales Associate to work part-time or full-time at our Rockford, MN store. We offer a competitive wage, flexible schedules, and in store benefits. Do you enjoy helping people? Can you accurately complete cashier responsibilities? Are you looking for a positive...

Customer Service Representative

1 month ago

Rockford, United States Hydraulic Technologies Full time

About Hydraulic Technologies

Hydraulic Technologies is a global leader in the manufacturing of high-pressure hydraulic pumps, tools, shop equipment, workholding automation, and railway track systems. Our renowned product brands — Power Team, Bolting Systems, Stone, Hytec Workholding, Posi Lock, and Rail Systems — are synonymous with safety, quality, reliability, and innovation.


Headquartered in Rockford, Illinois, Hydraulic Technologies stands as a premier designer, engineer, and manufacturer of high-pressure hydraulic tools and equipment. With over 90 years of expertise, Hydraulic Technologies serves critical industries such as infrastructure, manufacturing, and rail, delivering essential solutions for various industrial markets.


About the role

Using professional communication skills, this job requires a person to accurately enter sales orders on all our product lines offered through Hydraulic Technologies and respond to customer requests within a reasonable and timely manner. Work assignments require ability to respond to a high level of telephone calls, emails and other requests while maintaining excellent rapport with our Channel Partners and customers.


About your responsibilities

  • Answering telephone calls, emails, and other requests while processing orders for our channel partners and customers.
  • Providing aftermarket support on all our product lines. Assisting in parts identification. Offering alternatives when the need arises.
  • Entering and expediting customer’s sales orders in a timely manner with the appropriate feedback to the customer. Communicating with manufacturing and shipping employees regarding the customer’s delivery requirements.
  • Completing sales credits, debits and RGA’s (Return Goods Authorization) by preparing appropriate reports and issuing authorized credit to customers.
  • Preparing quotations providing price and delivery dates. Preparing Order Changes for customer by contacting the appropriate department manufacturing manager.
  • Completing special assigned projects from department manager and providing training and assistance for other associates.
  • Conflict and Dispute Resolution with our channel partners, customers, operations and sales team.
  • Making periodic calls to existing customers to determine satisfaction with the company, products or services.

The above listed responsibilities are intended to describe the general nature and level of work being performed. They are not intended to be an exhaustive list of all responsibilities or duties required. Employee will be expected to perform other duties as assigned.


What do you need?

EDUCATION AND EXPERIENCE:

  • Minimum of two (2) years of experience in a Customer Service environment with a related mechanical product line; or an equivalent combination of education and experience is preferred.
  • A High School diploma is required. Some college is preferred.
  • SAP experience preferred.
  • Experience with MS Office and data programs a plus.


SKILLS

  • Ability to apply commonsense understanding to carry out detailed but uninvolved written or oral instructions.
  • Ability to deal with problems involving a few concrete variables in standardized situations.
  • Organizational skills, with an ability to stay focused on assigned tasks.
  • Great attention to detail and accuracy.
  • Strong phone contact handling skills and active listening.
  • Customer Service oriented.
  • Communicate and coordinate with internal departments.
  • Ability to multi-task, prioritize and manage time effectively.
  • Ability to promote a Safety-Focused culture.
  • A strong work ethic including motivation and the ability to work effectively in a fast-paced environment.
  • Adaptability, flexibility and reliability.


About the Benefits:

  • Competitive Pay and Bonus Structures.
  • Medical, Dental, Vision Plans.
  • Life Insurance.
  • Retirement Savings Plans with Company Contributions.
  • Competitive Vacation and Floating Holiday Days Off.
  • Professional Development Programs.
  • Tuition Reimbursement Program.
  • Matching Charitable Gift Program.
  • Parental Leave and Adoption Support.
  • Healthy Minds & Healthy Lives Resources.


PHYSICAL DEMANDS

While performing the duties of this job, the employee is regularly required to sit, use hands and fingers, handle or feel objects, reach with hands and arms, talk and hear. The employee is occasionally required to stand and walk.

The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.


WORKING CONDITIONS

The working conditions described here are representative of those an employee may encounter while performing the principal duties and responsibilities of the job. The performance of this position normally requires exposure to a typical manufacturing area which, under certain conditions, requires the use of personal protective equipment such as safety glasses with side shields and mandatory hearing protection. The temperature of the primary work area may be affected by outside temperatures and machining. Industrial lighting provided.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions


DISCLAIMER

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified.

Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.


HT VALUES

HT employees are expected to behave in accordance with our company values:

• Think all customer, all the time.

• Embrace teamwork with no borders.

• Be obsessed with being the best.

• Own your actions,

• Ask the hard question.

• Do the right thing, always

• Appreciate the moment.


QUALITY

Quality encompasses all aspects of HT’s business, and every employee shares the responsibility to prevent the occurrence of any nonconformity relating to product, process and the quality system. All employees have an obligation to identify and record any such nonconformity, and through designed channels, initiate and recommend solutions.

Next steps?

Does it sound like your next job? Be our solution in the making and apply now


If you have any questions, please feel free to contact our Recruitment Team. Contact person details:

weronika.kowalczyk@hytec.com


HT USA is an equal opportunity employer and makes employment decisions without regard to race, color, religion, national origin, gender, age, disability, protected veteran status, or any other reason prohibited by law.