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![Hydraulic Technologies](https://media.trabajo.org/img/noimg.jpg)
Customer Service Representative
1 month ago
About Hydraulic Technologies
Hydraulic Technologies is a global leader in the manufacturing of high-pressure hydraulic pumps, tools, shop equipment, workholding automation, and railway track systems. Our renowned product brands — Power Team, Bolting Systems, Stone, Hytec Workholding, Posi Lock, and Rail Systems — are synonymous with safety, quality, reliability, and innovation.
Headquartered in Rockford, Illinois, Hydraulic Technologies stands as a premier designer, engineer, and manufacturer of high-pressure hydraulic tools and equipment. With over 90 years of expertise, Hydraulic Technologies serves critical industries such as infrastructure, manufacturing, and rail, delivering essential solutions for various industrial markets.
About the role
Using professional communication skills, this job requires a person to accurately enter sales orders on all our product lines offered through Hydraulic Technologies and respond to customer requests within a reasonable and timely manner. Work assignments require ability to respond to a high level of telephone calls, emails and other requests while maintaining excellent rapport with our Channel Partners and customers.
About your responsibilities
- Answering telephone calls, emails, and other requests while processing orders for our channel partners and customers.
- Providing aftermarket support on all our product lines. Assisting in parts identification. Offering alternatives when the need arises.
- Entering and expediting customer’s sales orders in a timely manner with the appropriate feedback to the customer. Communicating with manufacturing and shipping employees regarding the customer’s delivery requirements.
- Completing sales credits, debits and RGA’s (Return Goods Authorization) by preparing appropriate reports and issuing authorized credit to customers.
- Preparing quotations providing price and delivery dates. Preparing Order Changes for customer by contacting the appropriate department manufacturing manager.
- Completing special assigned projects from department manager and providing training and assistance for other associates.
- Conflict and Dispute Resolution with our channel partners, customers, operations and sales team.
- Making periodic calls to existing customers to determine satisfaction with the company, products or services.
The above listed responsibilities are intended to describe the general nature and level of work being performed. They are not intended to be an exhaustive list of all responsibilities or duties required. Employee will be expected to perform other duties as assigned.
What do you need?
EDUCATION AND EXPERIENCE:
- Minimum of two (2) years of experience in a Customer Service environment with a related mechanical product line; or an equivalent combination of education and experience is preferred.
- A High School diploma is required. Some college is preferred.
- SAP experience preferred.
- Experience with MS Office and data programs a plus.
SKILLS
- Ability to apply commonsense understanding to carry out detailed but uninvolved written or oral instructions.
- Ability to deal with problems involving a few concrete variables in standardized situations.
- Organizational skills, with an ability to stay focused on assigned tasks.
- Great attention to detail and accuracy.
- Strong phone contact handling skills and active listening.
- Customer Service oriented.
- Communicate and coordinate with internal departments.
- Ability to multi-task, prioritize and manage time effectively.
- Ability to promote a Safety-Focused culture.
- A strong work ethic including motivation and the ability to work effectively in a fast-paced environment.
- Adaptability, flexibility and reliability.
About the Benefits:
- Competitive Pay and Bonus Structures.
- Medical, Dental, Vision Plans.
- Life Insurance.
- Retirement Savings Plans with Company Contributions.
- Competitive Vacation and Floating Holiday Days Off.
- Professional Development Programs.
- Tuition Reimbursement Program.
- Matching Charitable Gift Program.
- Parental Leave and Adoption Support.
- Healthy Minds & Healthy Lives Resources.
PHYSICAL DEMANDS
While performing the duties of this job, the employee is regularly required to sit, use hands and fingers, handle or feel objects, reach with hands and arms, talk and hear. The employee is occasionally required to stand and walk.
The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
WORKING CONDITIONS
The working conditions described here are representative of those an employee may encounter while performing the principal duties and responsibilities of the job. The performance of this position normally requires exposure to a typical manufacturing area which, under certain conditions, requires the use of personal protective equipment such as safety glasses with side shields and mandatory hearing protection. The temperature of the primary work area may be affected by outside temperatures and machining. Industrial lighting provided.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions
DISCLAIMER
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified.
Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.
HT VALUES
HT employees are expected to behave in accordance with our company values:
• Think all customer, all the time.
• Embrace teamwork with no borders.
• Be obsessed with being the best.
• Own your actions,
• Ask the hard question.
• Do the right thing, always
• Appreciate the moment.
QUALITY
Quality encompasses all aspects of HT’s business, and every employee shares the responsibility to prevent the occurrence of any nonconformity relating to product, process and the quality system. All employees have an obligation to identify and record any such nonconformity, and through designed channels, initiate and recommend solutions.
Next steps?
Does it sound like your next job? Be our solution in the making and apply now
If you have any questions, please feel free to contact our Recruitment Team. Contact person details:
weronika.kowalczyk@hytec.com
HT USA is an equal opportunity employer and makes employment decisions without regard to race, color, religion, national origin, gender, age, disability, protected veteran status, or any other reason prohibited by law.