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Senior Multimedia Technician

2 months ago

Chicago, United States Compunnel Inc. Full time

Title: Senior Multimedia Technician


JOB SUMMARY

The Senior Multimedia Technician provides technical support on the design, implementation, maintenance, and support of multimedia solutions. This position is considered advanced level and performs work of moderate to high complexity. The incumbent works under general supervision and may lead some efforts autonomously. This job does not have any direct reports but may lead the work of junior staff.


PRINCIPAL DUTIES AND RESPONSIBILITIES

  • Manages support tickets from the ticketing system and ensure a high level of client support and service.
  • Resolves routine identified issues utilizing pre-existing procedures and escalate as necessary to the proper source.
  • Maintains troubleshooting basic AV, videoconferencing, and audio-conferencing issues of moderate complexity.
  • Partners with vendor(s) and other IT groups to resolve issues.
  • Assists with installation, set up, monitor, test, and maintain conferencing technologies, including video, audio, and network components, AV systems, and other custom AV solutions.
  • Manages scheduling and customer communications for videoconferencing calls and AV conferencing.
  • Supports recording functions and multimedia distributions and scheduling.
  • Assists in the development of audio, video, and data conferencing solutions using components such as televisions, monitors, user interfaces, microphones, cameras, codecs, AV processing equipment, and AMX control systems.
  • Assist in Setup / Install cameras, Audio Mixer, AV Mixer for Streaming service.
  • In-room camera operation for streaming events.
  • In room support for complex meetings (includes assisting with mic’ing speakers, managing camera angles, muting mics, providing assistance with streaming, etc)
  • Provides consultations with clients to determine technical requirements for complex programs. Executes on setup and assists with in room production as needed.
  • develops knowledge of existing and new technologies for event productions
  • Provides consulting and training services on the effective use of A/V equipment and prepares related training materials and reports for consulting services
  • Track equipment failures and issues in the issues log; schedules AV supplier for maintenance calls; coordinates periodic preventative maintenance shut down activities.
  • Proactively identify any needs for backup equipment and work to implement solutions where possible.

EDUCATION AND EXPERIENCE

  • Bachelor's degree in a related field, or commensurate specialized training, certification, or work experience
  • Minimum three years of work experience


KNOWLEDGE AND SKILLS

  • Excellent customer service skills.
  • Intermediate level technical troubleshooting skills.
  • Ability to determine, evaluate, and diagnose advanced video-related connection issues and performance problems.
  • Intermediate knowledge of AV infrastructure and field implementation, with a strong understanding of the relationship between audio, video, telecommunications technology components and software.
  • Knowledge of using OBS to stream and produce live events.
  • Knowledge of technology, webcams, cameras, and streaming software and platforms.
  • Remain familiar with and able to troubleshoot all technical equipment related to live broadcast and streaming: Lighting, Audio & cameras.

Other:

  • Functional Manager: Earl Wade (Local IT - Multimedia Services Manager)
  • Administrative Manager: Sarah Day (Admin Services - Hospitality Services Manager)
  • 6-Month Contract

Please list the top 3 priorities:

  • In room support for complex meetings (includes assisting with mic’ing speakers, managing camera angles, muting mics, providing assistance with streaming, etc)
  • Provides consultations with clients to determine technical requirements for complex programs. Executes on setup and assists with in room production as needed.
  • Track equipment failures and issues in the issues log; schedules AV supplier for maintenance calls; coordinates periodic preventative maintenance shut down activities.

Please list the top 4 competencies:

  • Excellent customer service skills
  • Ability to determine, evaluate, and diagnose advanced video-related connection issues and performance problems
  • Knowledge of using OBS to stream and produce live events, Knowledge of technology, webcams, cameras, and streaming software and platforms.