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Customer Service Representative

4 months ago

Dallas, United States SERVEWAY HEATING AND AIR CONDITIONING LLC Full time

Company Description

SERVEWAY HEATING AND AIR CONDITIONING is based in Dallas, Texas. We specialize in heating and air conditioning solutions for residential and commercial customers. Our team is dedicated to providing excellent service and ensuring customer satisfaction.


Role Description

This is a full-time hybrid role as a Customer Service Representative. The Customer Service Representative will be responsible for providing support to customers and technicians, ensuring customer satisfaction, and maintaining a positive customer experience. Daily tasks include dispatching technicians to their assignments, data entry, answering customer inquiries, resolving complaints, and providing information about products and services. This role is located in Dallas, TX with flexibility for some remote work. We are looking for someone that is wanting to grow as we grow, into a manager or supervisor position.


Qualifications

  • Customer Support and Customer Service skills
  • Computer Software and Data Spreadsheet abilities
  • Experience in ensuring customer satisfaction and maintaining a positive customer experience
  • Excellent communication and problem-solving skills
  • Ability to handle customer complaints and resolve issues
  • Strong attention to detail and organizational skills
  • Ability to work independently and as part of a team
  • Basic knowledge of heating and air conditioning systems is a plus
  • High school diploma or equivalent