IT Business Services Specialist

2 months ago


Paducah, United States Solera, LLC. Full time

Job Spec/Qualifications:

  • Minimum of 2 years macOS & iOS support experience in a corporate environment.
  • Minimum of 5 years Windows 10/11 support experience in a corporate environment.
  • Strong basic and advanced troubleshooting skills.
  • Experience with Office 365 administration (Intune, Entra ID (formerly Azure AD), SharePoint, Exchange, etc.). AT LEAST HAVE WORKED WITH IT AND KNOW THE BASICS.
  • Experience with Active Directory or similar tools like ADManager.
  • Creative thinking (thinking “outside the box”) and resourcefulness.
  • Effective communication skills, both verbal and written.
  • Strong documentation abilities.
  • Experience with the full Office 365 suite.
  • Prior experience with Zoom and Microsoft Teams conferencing.
  • Experience with common ticketing systems, like Jira or ServiceNow, with SLAs and KPIs tied to them.
  • Local to the Paducah, with the ability to travel at short notice when required.
  • Able to prioritize based on impact and urgency.


Desirable

  • Experience with asset management tools and processes.
  • Experience with directly supporting executives (Senior VP levels and higher).
  • Wi-Fi and LAN troubleshooting.
  • Experience with ISO audit preparation and remediation.
  • Experience collaborating with different departments.
  • Experience working with 3rd party vendors for support.



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