Desktop Support Technician

19 hours ago


Saint Paul, United States IT Associates Full time

L1 Support Technician / Desktop Support


  • On-site 5 days in Woodbury, MN - 55125
  • 6 + months contract
  • 2 Openings
  • Rate - up to $30/hr on w2
  • This role is with a renowned US based IT services company
  • In addition to laptop provisioning, imaging, there is physical labor work - boxing up equipment, bubble wrapping monitors, and shipping it out.
  • IMMEDIATE interviews followed by Background check and Drug test


RESPONSIBILITIES


  • Configure and setup laptops and peripherals for new hires and assisting with initial setup
  • Ship and label hardware to users
  • Manage old and new assets and document in the system
  • Process terminated users’ hardware and re-image
  • Responsible for boxing / wrapping / shipping of equipment and break/fix requests including devices such as laptops, thin clients, keyboard, mouse, headset, and monitors.
  • Provision laptop for new hires
  • Process / intake equipment when it gets returned after someone leaves the company
  • Provide Assistance with tracking assets including asset tagging and putting newly arrived equipment into inventory.
  • In addition to the Hardware, there might be some work in application support on those machines.
  • You will handle procurement forecast related activities for all Desktop / Laptops , Printers.
  • You will be maintaining the assets at the location and match that with Desktop/ Laptop CMDB (Asset management) .
  • Maintain the details of EOL hardware and proactively liaise with IT manager for replacements.
  • Handling all the VIP users at the location.
  • Troubleshooting Networking and connection issues


REQUIREMENTS

  • Some experience/exposure with desktop imaging, provisioning and support
  • Good written and Verbal communication skills
  • Must have a car and a valid Drivers License



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