Desktop Support Technician
4 weeks ago
Job Summary
We are seeking a skilled Desktop Support Technician to join our team at F2OnSite. As a Desktop Support Technician, you will be responsible for performing tasks related to the repair of technology-based products in an end-user computing environment.
- Perform basic and moderately complex troubleshooting and repair activities, including PC's, desktops, laptops, tablets, and printers.
- Provide support to client-identified VIPs.
- Respond to change management requests, including installing new PC equipment, providing end-user desk-side support, and other related activities.
- Perform Install/Move/Add or Change (IMAC) activities.
- Perform all assigned desk-side support activities.
- Display outstanding technical and professional services skills at all times.
- Meet established customer service satisfaction levels and other operational/customer service metrics as outlined in established guidelines.
- Proactively communicate with the end-user and service desk personnel regarding arrival times, repair time estimates, and status of the repair.
- Understand and follow all documented service operations policies and procedures.
- Other duties or certifications may be assigned to meet business needs.
- Responding to customer callouts and field dispatches.
- Meeting with the customer to determine the nature of the service or repair.
- Conducting routine equipment servicing out in the field.
- Inspecting and troubleshooting equipment failures.
- Repairing equipment and replacing faulty parts.
- Installing and testing new equipment.
- Providing preventive equipment maintenance.
- Providing technical training on new equipment installations.
- Maintaining equipment stock in the company vehicle.
- Completing job reports.
Requirements
Education and Experience:
- Typically requires technical school certification or equivalent of 1-2 years of relevant experience.
- Knowledge of relevant software and hardware systems.
- May require additional customer-specific certifications or training as required.
Skills:
- Excellence in communication and customer-facing skills.
- Strong oral, written, and interpersonal skills.
- Ability to follow instructions and processes with minimal instruction.
- Ability to lift and/or move various computer equipment up to 50 lbs.
- Must own a basic repair kit.
- Additional requirements may exist if offer of employment is extended.
Additional Information
- All candidates are encouraged to apply, but many positions require a strict drug and background check by our customers.
- F2OnSite supports and adheres to all state laws regarding background checks.
- This position requires specific work hours to be adhered to. Typically, the work hours are not flexible, so you must be available to work during those hours.
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