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Help Desk Manager

4 weeks ago

united states united states us Richard, Wayne & Roberts Full time

The client is a leading provider of American-produced liquefied natural gas (LNG). This role is on-site 5 days a week in the Arlington, Virginia area. Sorry, no sponsorship available. No C2C.

They are seeking an experienced and highly motivated IT Manager – Help Desk to lead and manage our entire End User Services operation. In this senior-level role, you will be responsible for overseeing the strategy, direction, and operational excellence of all IT support services, ensuring a high level of customer satisfaction and productivity. The ideal candidate will have strong leadership skills, a deep understanding of end-user technologies, and a passion for delivering innovative solutions.

Qualifications:

  • Bachelor's degree in Computer Science, Information Technology, or a related field.
  • 5+ years of experience in IT support and management roles.
  • Strong technical expertise in Windows, macOS, Office 365, and mobile device management.
  • Experience with IT service management frameworks (e.g., ITIL) is a plus.
  • Proven ability to solve business problems with technology solutions.
  • Excellent communication and interpersonal skills with a strong customer service orientation.
  • Ability to manage multiple priorities, meet deadlines, and handle complex issues.
  • Strong problem-solving, analytical, and troubleshooting skills.