IT Help Desk-Mel Trotter

1 week ago

mi us Davenport University Full time
SUMMARY:

This position will act as level one Help Desk Support for approximately 75 users under the supervision of the Director of IT. These responsibilities are performed in an ethical manner consistent with the University's mission, vision, and values which include diversity, equity and inclusion.

RESPONSIBILITIES:

Acts as Level One Help Desk Support for approximately 75 users. Provides both phone and email support. May work with (or have access to) HIPAA privacy classified information. Reads, classifies, responds to, incoming Helpdesk Requests Remotely connects to end user's PC to fix problems and desk side support. Keep track of PC parts that are being deployed in our inventory database. May have additional project research tasks. Additional duties as assigned. Must be comfortable with Microsoft (MS) Windows 7 operating systems (some 8). In-depth understanding of MS Office 2007 products (Word, Excel, Power Point). Must know basics about MS Exchange and Outlook email. Will train on how to setup user account. Able to remotely setup printers/scanners. Remotely install and configure software. Remotely connect and diagnose PC/hardware/Windows problems. Having own transportation for occasional on-site local to Grand Rapids is a plus. Exceptional Customer Service and a love for working with people is a must. Support all volunteers by making them feel needed and appreciated, have them help in specific, actionable way, inspire them with our vision/mission, stay connected by keeping communication channels open both ways and show them how they are making a difference Evaluate new hardware for mission use

QUALIFICATIONS:

High School Diploma or GED equivalent Must be enrolled in a minimum of 6 credit hours and meeting the standards of academic progress. Must be Federal Work Study Eligible Experience in office setting preferred but not required Demonstrated ability to work effectively with people of diverse backgrounds and promote a positive working environment, spirit of cooperation and positive reactions to change and conflict resolution. Demonstrated excellent interpersonal, communication and presentation skills, both written and oral which transcend diverse audiences. Demonstrated ability to communicate effectively and relate well to students, parents, faculty, staff, and others while maintaining appropriate confidentiality. This position requires someone who is personable, has great communications skills, pays close attention to the details, and has a lot of patience when dealing with users who have a wide range of PC experience (from very knowledgeable to someone who has never touched a PC). Demonstrated motivational and problem solving capabilities with a high degree of integrity, ethics, and dedication to the mission of the University. Business office environment. Prolonged sitting and standing. Use of personal computer and telephone (eye and hand strain). Some travel between locations may be required (own transportation). No regular lifting requirements, occasional lifting up to 35 pounds.

SEIND19

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