Front Desk Supervisor

3 weeks ago

Whitefish MT United States Pursuit Collection Full time
What perks can you expect?:
  • Full benefits including medical, dental, vision; 401k; discounted gym memberships.
  • The perfect place to put down roots, grow your career.
  • Professional environment with a fun, progressive hospitality team at a National Park.
  • The chance to work in an inclusive culture and make life-long friends.
What will be your daily pursuit?:

Your daily pursuit is sharing the unique history and majesty of Whitefish, Glacier, and our lodges while helping guests settle comfortably into their home away from home

What will you do in this job?:
  • Provide leadership & support to our Guest Experience team, including Front Desk Associates, Concierge, Bell Staff
  • Assist the Front Desk Manager with scheduling, training, Front Office admin, and other staff-related needs
  • Coordinate outstanding guest experience through open communication with all teams including Central Reservations, Housekeeping, F&B, etc
  • Anticipates hotel forecasts and needs of individual guests and groups
  • Field inquiries about hotel policies, services, and reservations for rooms, shuttle/transportation needs and other outside activities
  • Assist in handling all phases of guest/tour arrivals to provide a smooth and orderly flow – may include meeting group tour escorts, tour check-in, collecting money and fees, and preparing coupons, etc
  • Offers assistance to guests and teammates where needed
  • Be a utility player who can complete a variety of job duties

This job description describes at a high level what a Front Desk Assistant Manager does, but no document can anticipate every single task, issue or project that could come up.  We work as a team and believe that we succeed together – these job duties may change based on the needs of the team and company as a whole.

 

To handle this job successfully, any person hired must be able to perform responsibilities as described. Pursuit will make any reasonable accommodation to help a person with disabilities perform their job.  This job is based in Montana, USA.  Relocation to the area and the legal ability to work in the United States is required.

What skills and experience do you need for this job?:
  • Hotel/Hospitality/Tourism Management degree or 1-2 years’ related management experience preferred
  • Previous hotel Front Desk experience
  • Excellent communication & interpersonal skills
  • Be organized with a great eye for detail
  • Be kind to others and always bring your best
  • Be a good communicator, always suggesting ideas and solutions
  • Be helpful and friendly, willing to go the extra mile
  • Be relaxed, flexible and able to handle a few curve balls
  • Be ready to have fun
What will your work environment be like?:
  • You’ll work in iconic, unforgettable and inspiring Whitefish, Montana. You’ll see amazing scenery and wildlife.  You’ll participate in team events – and fun
  • You’ll spend your days in and around historic hotels, lodges and cabins
  • Glacier Park Collection is a non-smoking, drug-free environment
  • Our home is filled with trees, lakes and blue-bird skies; rather than buildings, freeways and smog. Connect with friends around a bonfire instead of through WiFi.
  • You need to be prepared for a physical working environment with walking, stair climbing, bending, reaching, lifting (up to 50 pounds with assistance) required
EEO:

Pursuit is an equal opportunity employer. 

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