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Strategic Account Manager

4 months ago

Bozeman, United States Covet Health Full time

Company: Covet Health

Reports To: VP., Operations and Strategy 

Location: Bozeman, Mt. or Surrounding Areas

Start Date: By 11/1/2024


About Covet Health:

Covet Health is a modern third-party administrator (TPA) in the health insurance industry. Covet specializes in providing comprehensive administrative services to support self-insured health plans. We are currently seeking a dynamic Strategic Account Manager to join our team, who will play a key role in managing client relationships and ensuring the seamless delivery of our services.


Why Join Covet Health?


At Covet Health, you will be part of an innovative company that is transforming healthcare services. We offer a dynamic work environment where your contributions are valued and rewarded. Our culture encourages growth, collaboration, and continuous learning. Join us in our mission to improve healthcare delivery and make a real difference in people’s lives.


Job Description:

As a Strategic Account Manager at Covet Health, you will be responsible for managing client accounts, creating comprehensive reporting packages, leading implementation projects, and serving as the day-to-day contact for client, member, and provider inquiries. This role is pivotal in maintaining and enhancing the satisfaction and loyalty of our clients through exceptional service and support.


Responsibilities:


  • Day-to-Day: Serve as the primary point of contact for day-to-day client, broker, member, and provider requests, resolving issues efficiently and professionally. 
  • Data Analysis: Develop and present customized reporting packages to clients, providing insights and value.
  • Enrollment: Support clients through open enrollment meetings, virtually or onsite. In addition, assist with processing ad-hoc enrollment updates throughout the plan year.
  • Retention: Create and maintain a feedback system to collect client satisfaction data from all relevant parties, including brokers, consultants, vendors, and carriers, to enhance business retention and revenue.
  • Renewal Project Coordination: Drive plan year renewal process through cross-team coordination and collaboration.
  • New Client Implementation: Oversee client onboarding and implementation, ensuring smooth transitions and timely project completion. This role involves coordinating tasks, resources, and timelines to meet client expectations and deliverables.



Qualifications:


  • Proven experience in account management and/or customer care, in the healthcare administration sector.
  • Strong background in customer service, with a track record of exceeding client expectations.
  • Experience in leading and managing projects, with the ability to coordinate cross-functional teams.
  • Familiarity with healthcare administration, understanding the nuances and requirements of the industry.
  • Ability to thrive in a start-up or fast-growing company environment, adapting quickly to changes and taking initiative.
  • Excellent communication, interpersonal, and organizational skills.


Preferred Experience/Education:


  • Relevant industry experience (2 or more years) strongly preferred.
  • Associates or Bachelor’s degree preferred but not required.