Technical Analyst
1 month ago
I am sourcing candidates for a Technical Analyst - Tier ll for one of our clients in Washington, DC. This role will be a 6-month contract-to-hire and work 5 days onsite near Navy Yard.
A qualified candidate would have hands-on experience troubleshooting and repairing hardware, networking fundamentals, active directory experience, and Windows migrations and update management (Windows 11 & O365 are a must).
Essential Duties and Responsibilities:
- Serve as a functional backup and additional quality check for all equipment lifecycle processes.
- Receive and document support requests/inquiries made to the IT Department via email, phone, or other mediums and logging and assign those requests in a ticket management system.
- Collaborate with the other members of the IT Department to complete Enterprise technology projects on time and within budget.
- Respond to and resolve all support requests/inquiries in a timely fashion utilizing established procedures and escalations.
- Collaborate with internal and external resources as necessary to achieve desired results.
- Develop and maintain documentation including, but not limited to, standard operating procedures, equipment installation methodologies, project plans, and environment configurations.
Minimum Education and Experience Requirements:
- Associate’s degree or equivalent business or military experience
- Minimum of 4 years of hands-on experience working in a Technology customer service environment
Preferred:
- Relevant industry-recognized certifications
- Experience working in a decentralized multi-site organization
- Experience with Call Center applications and functions
- Experience with Service Desk ticketing/service applications and functions
Knowledge, Skills, and Abilities Needed:
- Familiarity with common operating systems and software suites
- Ability to quickly learn new technologies and provide technical support and user training
- Highly motivated with a strong work ethic
- Extraordinary organizational and prioritization skills
- Capable of following instructions and responds well to direction
- Sensitive to deadlines and completes tasks on time
- Ability to utilize good judgment to anticipate needs and complete tasks
- Efficient at multitasking in a fast-paced and demanding environment
- Well suited for participation in multidisciplinary, high-performance work teams
- Excellent verbal, written, presentation, and interpersonal skills
- Ability to read and comprehend technical documents, short correspondence, and memos
- Proficient at typing and in the use of computer software programs
-
Technical Targeting Analyst
5 months ago
Washington, United States Non-Departmental Agency Full timeSummary Technical Targeting Analysts evaluate technical and scientific data to provide insights that unite technical operations and development activities to maximize intelligence collection strategies. ...
-
Technical Targeting Analyst
5 months ago
Washington, Washington, D.C., United States Non-Departmental Agency Full timeSummary Technical Targeting Analysts evaluate technical and scientific data to provide insights that unite technical operations and development activities to maximize intelligence collection strategies.Duties As a Technical Targeting Analyst at CIA, you will enable the Agency to collect intelligence against our nation's highest priority threats in a global...
-
Technical Support Analyst
2 weeks ago
Washington, Washington, D.C., United States InsideHigherEd Full timeTechnical Support Analyst - Inside Higher EdInside Higher Ed is dedicated to providing innovative solutions and services that enhance the educational experience for students and faculty alike. Our team is composed of passionate professionals committed to fostering an inclusive environment and driving technological advancements in higher education.Position...
-
Technical Support Analyst
2 weeks ago
Washington, Washington, D.C., United States ALTA IT Services Full timeJob OverviewTechnical Support Analyst (Intermediate)ONSITE in Washington DC NWShift: 8:00am – 4:30pmU.S. Citizenship is required due to Federal Government regulations.Ability to pass a Federal background check is necessary for Level 4 Public Trust Clearance. This position requires onsite presence, Monday through Friday. POSITION SUMMARY:The Application and...
-
Technical Support Analyst
1 week ago
Washington, Washington, D.C., United States Sylver Rain Consulting Full timeSylver Rain Consulting is a leading provider of IT solutions, renowned for delivering skilled professionals to address diverse business requirements. Our expertise encompasses custom software development, cloud services, IT project management, compliance with 508 standards, artificial intelligence innovations, machine learning, and systems integration. We...
-
Technical Analyst Tier II
1 month ago
Washington, United States Addison Group Full timePosition: Technical Analyst Tier II Location: Washington, DC - 5 days onsite Availability To Start: As soon as possible Are you looking for a growth opportunity for a reputable company with a positive work environment? Our client is looking for an Email Deliverability SME to join their team. Please contact us today to discuss this...
-
Technical Financial Analyst
3 days ago
Washington, Washington, D.C., United States Husch Blackwell Full timeAbout Husch BlackwellHusch Blackwell LLP is a full-service litigation and business law firm with multiple locations across the United States, serving clients with domestic and international operations.Our Commitment to Diversity and InclusionWe believe that diverse, equitable, and inclusive teams lead to better outcomes. We are committed to retaining,...
-
Technical Support Analyst
1 week ago
Washington, United States RAND Full timeJob Type:Regular Client Tech Analyst - Washington D.C. OfficeThe RAND Corporation is in search of a Client Tech Analyst to deliver both in-person and remote technical administrative support for Windows and Apple systems, Microsoft Office 365 applications, and various enterprise software. A typical day involves diagnosing intricate technical challenges,...
-
Technical Support Analyst
1 week ago
Washington, Washington, D.C., United States CHANGING TECHNOLOGIES Full timeJob OverviewWe are seeking a dedicated Technical Support Analyst to join our team at CHANGING TECHNOLOGIES. This role is essential in ensuring that our users receive top-notch assistance and support.Key Responsibilities:Engage with users to identify and troubleshoot issues effectively.Facilitate a structured approach to problem management, encompassing...
-
Technical Bus Analyst Journeyman
3 months ago
Washington, United States Serigor Inc. Full timeJob DescriptionJob DescriptionJob Title: Technical Bus Analyst Journeyman (ONSITE)Location: Washington, DCDuration: 12 Months+Job Description:The IT Technical Business Analyst (BA) will support the District-wide effort to provide support to the client's critical systems. The successful candidate will be responsible for interfacing with District agency...
-
Technical Support Analyst II
2 weeks ago
Washington, Washington, D.C., United States Global Resource Solutions, Inc. Full timePosition OverviewGlobal Resource Solutions, Inc. (GRS) is in search of a dedicated, detail-oriented, and skilled individual for the role of Technical Support Analyst II.Role Summary:The Technical Support Analyst II is responsible for assisting end users with a variety of technical issues. This role involves identifying, investigating, and resolving technical...
-
Technical Support Analyst
5 days ago
Washington, United States RAND Full timeJob Type:Regular Client Tech Analyst - Washington D.C. OfficeThe RAND Corporation is in search of a Client Tech Analyst to deliver both in-person and remote technical support and expertise for Windows and Apple devices, as well as Microsoft Office 365 applications and other enterprise-level software. A typical day involves diagnosing intricate technical...
-
Technical Support Analyst
5 days ago
Washington, Washington, D.C., United States Hartwig Staffing Full timePosition OverviewHartwig Staffing is collaborating with a reputable organization seeking to enhance their team with a contract Technical Support Analyst. This role offers competitive compensation, and it is essential to be present on-site.Key Qualifications:Associate degree accompanied by over 5 years of pertinent experience.Proficiency in utilizing the...
-
Technical Support Analyst
1 week ago
Washington, United States RWGroup Full timePosition Overview Are you a Technical Support Analyst with a background in professional services? If you have experience in providing IT support within a corporate environment, we have an exciting opportunity for you. Our esteemed client, a leading law firm, is seeking a dedicated individual to join their Service Desk team. Work Schedule: 12:00 p.m. to 8:30...
-
Technical Support Analyst
1 week ago
Washington, Washington, D.C., United States Tria Federal (Tria) Full timeJob OverviewLocation: Washington, DCEmployment Type: Full TimeClearance Requirement: Ability to obtain & maintain a Public Trust ** US Citizenship and the ability to obtain and maintain the clearance level stated above are required for this specific opportunity. Tria Federal (Tria) is unable to sponsor at this time.About Tria Federal:Tria Federal (Tria)...
-
Technical Program Analyst
3 weeks ago
Washington, United States TechOp Solutions International Full timeTechOp Solutions International is a leading provider of technology and operational solutions for senior decision makers in the fields of Homeland Security and Homeland Defense. Our clients include federal, state, and local governments, as well as private and commercial enterprises. We are dedicated to delivering exceptional service and exceeding client...
-
Technical Program Analyst
2 months ago
Washington, United States TechOp Solutions International Full timeTechOp Solutions International is a leading provider of technology and operational solutions for senior decision makers in the fields of Homeland Security and Homeland Defense. Our clients include federal, state, and local governments, as well as private and commercial enterprises. We are dedicated to delivering exceptional service and exceeding client...
-
PRISM Functional and Technical Analyst
5 days ago
Washington, Washington, D.C., United States Starry Associates Full timeJob OverviewPosition Title: PRISM Techno/Functional AnalystRole Summary:The PRISM Techno/Functional Analyst plays a crucial role in supporting the operational and maintenance activities of Unison PRISM within a federal agency. This position is responsible for providing high-level operational assistance, including Tier-3 helpdesk support and managing change...
-
Technical Program Analyst
3 months ago
Washington, United States TechOp Solutions International Full timeJob DescriptionJob DescriptionTechOp Solutions International is a leading provider of technology and operational solutions for senior decision makers in the fields of Homeland Security and Homeland Defense. Our clients include federal, state, and local governments, as well as private and commercial enterprises. We are dedicated to delivering exceptional...
-
Business Solutions Analyst
2 weeks ago
Washington, United States PEAK Technical Staffing USA Full timeJob Overview:The Business Solutions Analyst is tasked with spearheading the gathering, evaluation, documentation, and coordination of client business needs across various projects and initiatives. This role collaborates with multiple stakeholders within one or more business divisions to ensure that technological solutions are in harmony with business...