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Program Manager
2 months ago
Program Manager – User Experience (UX)
Salary: $120k-$130k + 15% bonus
Location: Chicago, IL
Hybrid: 3 days onsite, 2 days remote
*We are unable to provide sponsorship for this role*
Qualifications
- Bachelor’s degree
- User-facing web/SaaS product experience
- Experience with UX process, strategy and deliverables
- Experience with risk management and problem solving
- Experience preparing concise and compelling written summaries of complex business or technical issues, with clearly defined recommendations
- Experience working with agile teams using scrum framework
- Experience in leadership and driving transformational efforts across large-scale organizations
Responsibilities
- Work with product owners and project managers to estimate resourcing needs at the project inception/planning stages.
- Drive product delivery through status and progress reporting, driving resolution of risks and issues, etc. as they come up for the UX team embedded in product teams.
- Coordinate with Product Teams for code integration between UIs across teams.
- Support UX and UI dev resources embedded in Product Teams as their point person to resolve time allocation/delivery issues.
- Champion UX strategy and capabilities across the organization, partner with UX strategy and research team.
- Partner with ePMO office to ensure a user-centered design practice is followed from project intake process and beyond.
- Lead and collaborate with UX team leadership in key project decision-making and orchestrate successful delivery for multiple UX-related projects simultaneously.
- Conduct discovery on programs being reviewed - interview or survey program teams to assess key issues, e.g. business alignment, project planning, program governance, technology dimensions, etc.
- Work with the program team to define appropriate remediation actions, clarify ownership for them, and criteria for resolution
