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Customer Support Engineering

3 months ago

Dearborn, United States Rose International Full time

Date Posted: 06/12/2024

Hiring Organization: Rose International

Position Number: 465702

Job Title: Customer Support Engineering

Job Location: Dearborn, MI, USA, 48120

Work Model: Onsite

Shift: 1st

Employment Type: Temporary

Estimated Duration (In months): 7

Min Hourly Rate($): 38.00

Max Hourly Rate($): 38.00

Must Have Skills/Attributes: Customer Service, Microsoft Office, Wiring Harness

Job Description


  • **Only those lawfully authorized to work in the designated country associated with the position will be considered.**


  • **Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a client’s business needs and requirements.**


Required Education:

• Bachelor’s (BS) Engineering Degree or equivalent STEM Major


Required Skills:

• Prior Wiring Harness Engineering Experience / Wiring Harness manufacturing knowledge/ Previous design harness experience

• Trouble shoot wiring harness problems

• Knowledge of wiring schematics

• Proficient Microsoft Office Skills

• Excellent Organization Skills

• Excellent Communication Skills

• Demonstrated ability to adapt and learn continuously, clearly establish expectations and hold others accountable for achieving results, as well as developing and executing strategic plans

• Embrace resilience – seeing every challenge as a learning opportunity and invitation to grow

• People willing to share knowledge and experience with others in a commitment to make a group growth bringing balance to it instead of weighting in one direction

• Multifunctional comfortable to follow up several projects at the same time

• Supports and exemplifies Client values and commitment to SAFETY, quality and cost with a great sense of ownership, teamwork, and communication among all levels of administration

• Organized and self-sufficient professional


Position Summary:

Customer Support Engineer is responsible for supporting the customer on site working as a liaison and first point of contact to assist mitigating risks and addressing quality concerns. Provides information relevant to New Products & New processes.


Customer Support Engineer Responsibilities:

• Be the voice of the customer

• Provide suggestions / solution plan to internal functions for customer problem solving

• Provide technical expertise to customer whenever necessary and ensure the customer is effectively handling Client products in their processes

• Work with the team to implement cost reduction initiatives where applicable

• Establish and maintain oral and written communications with the appropriate Customer and Client contacts/organizations

• Track Customer complaints (WFCC –formal as well as Informal)

• Closely follow up on open issue corrective actions (WFCC and Informal) to ensure they are implemented and effective. Provide necessary information to internal functions for continuous improvement

• Establish and maintain a tracker to monitor quality improvement performance (WFCC and Inf)

• Understand and follow all relevant Enterprise Operating System (EOS) policies/processes/procedures and provide monthly report feedback

• Participate as part of the vehicle assembly plant “Quality Team” including fostering communication and building strong relationships with customer to improve customer satisfaction level

• Coordinate Client in-Plant coverage for prototypes, pilots run, special runs and new model year start-up

• Follow EHS policies where applicable

• Coordinate sorts, reworks, and special investigation analysis as needed

• As a Client Quality team member, proactively work with other divisional CSE''s to solve issues and contain problems to protect the customer and Client


Travel:

• Open to travel


Benefits:

For information and details on employment benefits offered with this position, please visit here. Should you have any questions/concerns, please contact our HR Department via our secure website.

California Pay Equity:

For information and details on pay equity laws in California, please visit the State of California Department of Industrial Relations' website here.

Rose International is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender (expression or identity), national origin, arrest and conviction records, disability, veteran status or any other characteristic protected by law. Positions located in San Francisco and Los Angeles, California will be administered in accordance with their respective Fair Chance Ordinances.

If you need assistance in completing this application, or during any phase of the application, interview, hiring, or employment process, whether due to a disability or otherwise, please contact our HR Department.

Rose International has an official agreement (ID #132522), effective June 30, 2008, with the U.S. Department of Homeland Security, U.S. Citizenship and Immigration Services, Employment Verification Program (E-Verify). (Posting required by OCGA 13/10-91.).