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Customer Support Engineering

3 months ago

Dearborn, United States ICONMA Full time

One of our Automotive clients is looking for an experienced Customer Support Engineering - 10 inDearborn, MI

Description:
We are looking for a Customer Satisfaction Engineer/ Quality Resident. This position is responsible for supporting the customer on site working as a liaison and first point of contact to assist mitigating risks and addressing quality concerns. Provides information relevant to New Products & New processes.

Major Job Responsibilities:
- Voice of the customer.
- Provide suggestions / solution plan to internal functions for customer problem solving.
- Provide technical expertise to customer whenever necessary and ensure the customer is effectively handling Client products in their processes.
- Work with the team to implement cost reduction initiatives where applicable.
- Establish and maintain oral and written communications with the appropriate Customer and Client contacts / organizations
- Track Customer complaints (WFCC -formal as well as Informal)
- Closely follow up on open issue corrective actions (WFCC and Informal) to ensure they are implemented and effective. Provide necessary information to internal functions for continuous improvement
- Establish and maintain a tracker to monitor quality improvement performance (WFCC and Inf)
- Understand and follow all relevant Enterprise Operating System (EOS) policies/processes/procedures and provide monthly report feedback.
- Participate as part of the vehicle assembly plant "Quality Team" including fostering communication and building strong relationships with customer to improve customer satisfaction level.
- Coordinate Client in-Plant coverage for prototypes, pilots runs, special runs and new model year start-up .
- Follow EHS policies where applicable
- Coordinate sorts, reworks, and special investigation analysis as needed.
- As an Client Quality team member, proactively work with other divisional CSE's to solve issues and contain problems to protect the customer and Client.

Major Job Qualifications/Specific Skills:
Required:
- BS Engineering Degree or equivalent STEM Major
- Proficient Microsoft Office Skills
- Excellent Organization Skills
- Excellent Communication Skills

Skills:
- Prior Wiring Harness Engineering Experience / Wiring Harness manufacturing knowledge/ Previous design harness experience.
- Trouble shoot wiring harness problems.
- Knowledge of wiring schematics.
- Demonstrated ability to adapt and learn continuously, clearly establish expectations and hold others accountable for achieving results, as well as developing and executing strategic plans.
- Embrace resilience - seeing every challenge as a learning opportunity and invitation to grow.
- People willing to share knowledge and experience with others in a commitment to make a group growth bringing balance to it instead of weighting in one direction.
- Multifunctional comfortable to follow up several projects at the same time.
- Supports and exemplifies Client values and commitment to SAFETY, quality and cost with a great sense of ownership, teamwork, and communication among all levels of administration
- Organized and self-sufficient professional.

Premium Skill or Degree Required: Yes

As an equal opportunity employer, ICONMA provides an employment environment that supports and encourages the abilities of all persons without regard to race, color, religion, gender, sexual orientation, gender identity or express, ethnicity, national origin, age, disability status, political affiliation, genetics, marital status, protected veteran status, or any other characteristic protected by federal, state, or local laws.