Customer Service Team Lead
2 weeks ago
The Lead Customer Service Representative is responsible for overseeing the daily operations of the customer service team. This role includes handling customer inquiries, resolving complex issues, mentoring and training junior staff, and ensuring high levels of customer satisfaction. The ideal candidate will have strong problem-solving skills, a commitment to excellent customer service, and experience in a leadership role.
Key Responsibilities:
- Supervise and provide guidance to the customer service team, ensuring they meet performance targets and deliver exceptional service.
- Handle escalated customer inquiries and complaints, providing timely and effective resolutions.
- Monitor and assess team performance through key metrics, and report on customer service trends and areas for improvement.
- Train and mentor new customer service representatives, ensuring they understand company policies and procedures.
- Collaborate with other departments, such as sales and operations, to ensure a seamless customer experience.
- Develop and implement customer service policies, procedures, and best practices.
- Manage scheduling and workload distribution to ensure efficient operation of the customer service team.
- Conduct regular team meetings to discuss updates, share best practices, and address any concerns.
- Maintain accurate records of customer interactions, feedback, and service issues.
- Stay updated on industry trends and best practices to continually improve customer service processes.
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Customer Service Team Lead
7 days ago
Olathe, Kansas, United States LHH Full timeJob SummaryWe are seeking a highly skilled and experienced Customer Service Team Lead to join our team at LHH. As a key member of our customer service team, you will be responsible for providing exceptional customer service, leading a team of customer service representatives, and driving business growth.Key ResponsibilitiesCustomer Service: Handle a high...
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Customer Service Team Lead
2 weeks ago
Olathe, United States Robert Half Full timeThe Lead Customer Service Representative is responsible for overseeing the daily operations of the customer service team. This role includes handling customer inquiries, resolving complex issues, mentoring and training junior staff, and ensuring high levels of customer satisfaction. The ideal candidate will have strong problem-solving skills, a commitment to...
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Customer Service Team Lead
22 hours ago
Olathe, Kansas, United States A.C.E. Executives Full timeJob DescriptionA.C.E. Executives is seeking a highly skilled and motivated Customer Service Assistant Manager to join our team. As a key member of our customer service department, you will be responsible for providing exceptional customer service and support to our clients.Key Responsibilities:Customer Service: Interact with customers daily to inform them of...
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Customer Service Lead
7 days ago
Olathe, United States LHH Full timeLead Customer Service Representative LHH is currently seeking a Lead Customer Service Representative for a Client in Olathe, KS. In this role you assist customers with account questions, handle escalated calls and lead a team of 2-3 Customer Service Representatives including tracking key performance indicators and assist with training. Our ideal candidate...
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Customer Service Lead
1 week ago
Olathe, United States LHH Full timeLead Customer Service RepresentativeLHH is currently seeking a Lead Customer Service Representative for a Client in Olathe, KS. In this role you assist customers with account questions, handle escalated calls and lead a team of 2-3 Customer Service Representatives including tracking key performance indicators and assist with training. Our ideal candidate...
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Customer Service Lead
1 week ago
Olathe, United States LHH Full timeLead Customer Service RepresentativeLHH is currently seeking a Lead Customer Service Representative for a Client in Olathe, KS. In this role you assist customers with account questions, handle escalated calls and lead a team of 2-3 Customer Service Representatives including tracking key performance indicators and assist with training. Our ideal candidate...
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Lead HVAC Service Technician
3 months ago
Olathe, United States DMC Service Full timeJob DescriptionJob DescriptionWho We AreWe specialize in HVAC and plumbing *maintenance, repair, replacement, and installation* services. Our highly trained and expert technicians are ready to tackle any challenge in your commercial or industrial buildings. We never give up or in we are Diamond Strong!In order to provide the best services for our clients, we...
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Advanced Customer Service Representative
2 weeks ago
Olathe, Kansas, United States TRI-COUNTY AMBULANCE SERVICE, INC. Full timeJob Overview:Key Responsibilities:As a Customer Service Support Level 2 professional at TRI-COUNTY AMBULANCE SERVICE, INC., you will be instrumental in enhancing and optimizing our existing service framework, particularly focusing on client interaction and satisfaction.Your primary duties will encompass: Executing service enhancement initiatives to address...
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Customer Service Manager
7 days ago
Olathe, Kansas, United States LHH Full timeJob SummaryWe are seeking a highly skilled and experienced Customer Service Team Lead to join our team at LHH. As a key member of our customer service team, you will be responsible for providing exceptional customer service, leading a team of customer service representatives, and driving business growth.Key ResponsibilitiesCustomer Service: Handle a high...
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Hair Salon Team Lead
4 days ago
Olathe, Kansas, United States Great Clips Full timeAbout the Role:We are seeking a highly skilled and motivated Salon Operations Manager to join our team at Great Clips. As a Salon Operations Manager, you will play a key role in the success of our salon by leading and managing a team of stylists, ensuring exceptional customer service, and driving sales growth.Key Responsibilities:Team Leadership: Lead and...
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Customer Solutions Lead
1 month ago
Olathe, United States Husqvarna Group Full timehis person is responsible for overseeing and coordinating the activities of Customer Solutions Representatives engaged in processing customer requests over the phone or via CRM cases/orders. In addition, this person will evaluate daily effectiveness of Customer Solutions operations, recommend changes or improve workflow and methods. This position is critical...
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Customer Service Support Lv2
3 weeks ago
Olathe, United States TRI-COUNTY AMBULANCE SERVICE, INC. Full timeJob Responsibilities: Work directly with customers in person, via phone, via ticketing system, and email Image, deploy, and maintain all HW including desktops, laptops, monitors, docking stations and desktop printers Installation, configuration and troubleshooting of: Windows OS Various applications Service Now (Mandatory) Basic network...
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Customer Service Representative
1 month ago
Olathe, United States Christin Black - State Farm Agent Full timeJob DescriptionJob DescriptionBenefits:Paid time offROLE DESCRIPTION:Christin Black State Farm is searching for a competitive Producer who can recognize opportunities and strategically turn leads into long-lasting customer relationships. As our Account Representative, your knowledge of insurance products and industry trends equips you to communicate directly...
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Restaurant Team Member
6 days ago
Olathe, Kansas, United States Papa John's Full timePapa John's Restaurant Associate / Crew MemberAs a valued member of our team, you will have the opportunity to work in a fast-paced environment where you'll have the chance to develop your skills and contribute to the success of our company.Key Responsibilities:Prepare ingredients and take orders to ensure a seamless customer experience and maintain...
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Customer Service Trainee
1 month ago
Olathe, United States OTW Full timeJob DescriptionJob DescriptionWe are a leading marketing organization headquartered in Kansas City, and we are actively seeking a dedicated individual who is passionate about community service to join our nonprofit marketing team.The Customer Service Trainee ole is an entry-level position that collaborates closely with our direct fundraising team to...
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AT&T Customer Service Trainee
2 weeks ago
Olathe, United States A.C.E. Executives Full time $42,500 - $52,500Job DescriptionJob DescriptionWith locations throughout Kansas, A.C.E. Executives is one of the premier AT&T Solutions Providers.We have an exceptional collaborative, dynamic, fast-paced environment that offers a wide range of learning and career opportunities. We look for people with can-do positive attitudes, who are flexible when priorities change and...
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Bilingual Customer Service Representative
3 hours ago
Olathe, Kansas, United States LoanMax Title Loans Full timeAbout LoanMax Title LoansWe are a leading title loan company with a strong commitment to customer service. Our team is dedicated to providing hassle-free cash solutions to our customers.Job SummaryWe are seeking a highly motivated and bilingual customer service representative to join our team. As a customer service representative, you will be responsible for...
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Bilingual Customer Service Representative
2 days ago
Olathe, Kansas, United States LoanMax Title Loans Full timeAbout LoanMax Title LoansWe are a leading title loan company with a strong commitment to customer service. Our team is dedicated to providing hassle-free cash solutions to our customers.Job SummaryWe are seeking a highly motivated and customer-focused Bilingual Customer Service Representative to join our team. As a Bilingual Customer Service Representative,...
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Customer Service Consultant
3 weeks ago
Olathe, Kansas, United States CarMax Full time7972 - Kansas City CEC W. 119th Street, Olathe, Kansas, 66061CarMax, the way your career should be Provide an iconic customer experienceAs a Customer Experience Consultant, you will be the vital link between a customer's at-home and in-store CarMax experience, providing a simple and seamless process. You will respond to sales leads and customer inquiries,...
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Customer Service Representative
3 weeks ago
Olathe, United States Dave Goodman Full timeROLE DESCRIPTION: Dave Goodman - State Farm Agent is seeking an organized and efficient specialist to fulfill administrative duties and support insurance agents in gaining and keeping customers. As Customer Service Representative - State Farm Agent Team Member with our agency, your attention to detail, dedication to client relations, and sales-mindedness...