Customer Success Manager

7 days ago


Burlington, United States Select Full time

Select is looking for a Customer Success Manager to fulfill our brandhub platform commitments to our clients. The ideal candidate will represent brandhub internally & externally to partners and clients, while actively engaging with customers and service partners to deliver an exceptional service experience.


To be a successful contributor within our Service Development Team, we value teammates who emphasize ownership, efficiency and customer-focused outcomes.

 

Responsibilities:

·     Work cross-functionally with internal teams to deliver creative outcomes for our clients.

·     Collaborate and communicate effectively with internal stakeholders across Accounts, Creative, Product, Production, brandhub Service Development and Finance teams.

·     Manage Support Inquiries & Facilitate Resolution or Escalations.

·     Engage clients using Select's growing suite of marketing technology products.

 

Requirements:

·     Ability to manage several overlapping projects simultaneously.

·     Self-starter who values collaboration and feedback.

·     Comfortable working in a fast-paced environment with tight deadlines.

·     Professional & proactive communication skills.

·     Comfortable leading presentations & onboarding training calls virtually.



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