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Senior Support Engineer

2 months ago


Atlanta, United States GraceMark Solutions Full time

Job Title: System Support Engineer II

Location: Atlanta, GA 30318 (Onsite)

Start Date: 10/21/2024

End Date: 04/30/2025

Pay Rate: $36.00/hr

Interview Type: Web Cam or In-Person

Job Overview:

The Georgia Tech Research Institute (GTRI) is seeking a System Support Engineer II to provide user support for management information systems. You will troubleshoot end-user issues, assist with system integration, and ensure smooth operation of IT systems.

Key Responsibilities:

  • Provide support for the installation, operation, and troubleshooting of IT systems.
  • Manage accounts, passwords, system patches, and system performance.
  • Assist with system updates, backups, disaster recovery, and system hardening.
  • Support both Windows and Linux system administration in DevSecOps environments.
  • Manage various applications and enterprise systems like Cameo, Teamwork Cloud, VDI, and PKI.
  • Ensure security by deploying patches and monitoring system performance.
  • Assist with test environments, system deployments, and modernization efforts.

Requirements:

  • 4+ years of experience in Windows and Linux system administration.
  • Strong skills in PKI certificate management, VDI infrastructure, and backup and disaster recovery.
  • Experience with Hyper-V, Python, GitLab, Docker, and other tools in DevSecOps environments.
  • Bachelor’s Degree or equivalent experience.

Additional Requirements:

  • Must hold a DoD Secret clearance to support classified systems in the Department of Defense (DoD) areas.