Mobile Device Management

2 weeks ago


Sugar Land, United States Avance Consulting Full time

Specific job duties or deliverables that the position requires which will also measure performance:

  • Provide direction and act as an MDM subject matter expert in project-based efforts.
  • Work with security teams to plan and implement security/device management policies.
  • Support and resolve complex system issues with other IT teams and support devices that are in the field.
  • Provide advanced technical support, troubleshooting, monitoring and management of the enterprise Mobile Device infrastructure managing the enterprise VMware Workspace One.
  • Provide technical support, troubleshooting, monitoring, and management of the enterprise supporting clients MDM environment.
  • Work with VMware Workspace One / AirWatch, Apple DEP and Samsung Knox.
  • Provide guidance in supporting the enterprise Workspace One / AirWatch environment, as well as the integration with third-party platforms.
  • Be responsible for the enterprise-wide distribution of mobile applications as well as the establishment and ongoing upkeep of technical documentation.
  • Assist with day-to-day enrollment/provisioning/monitoring of devices, tracking, monitoring, and troubleshooting, as necessary
  • Responsible for monitoring and resolving Service Desk escalated incident and problem tickets assigned to the team regarding Workspace One / AirWatch.
  • Assist in proper capacity planning and management.
  • Support existing Workspace One / AirWatch integration with Apple DEP and Samsung Knox.
  • Updating, evaluating, and making changes to current documentation and guiding end users to implemented changes.
  • Test Android and iOS-based phones and/or tablets.
  • Position involves all aspects of Mobile Device Support systems configuration, set up and maintenance for new hardware and software, as well as existing systems.
  • Deploy and manage workstations using Microsoft Intune with a focus on automation to streamline processes.
  • Configure and maintain Microsoft Intune for optimal performance and security.
  • Set up user accounts for new hires and manage the termination process for departing employees using automated workflows.
  • Develop and implement automation scripts to enhance efficiency in workstation deployment and account management.
  • Monitor and troubleshoot issues related to workstation and user configurations.
  • Maintain documentation for configuration management and lifecycles for both workstations and users.
  • Configure automated patching of workstation operating systems and installed applications.
  • Collaborate with IT and HR teams to ensure seamless onboarding and offboarding experiences.
  • Stay updated with the latest features and best practices for administration and related technologies.
  • Perform other duties as assigned.

Required Qualifications:

  • 5 years of technical experience in a computing environment with experience in complex, hybrid (On-premises and Cloud) and highly diverse data, application, and technology environments
  • 4 years’ experience with VMware Workspace One
  • 4 years’ experience with Microsoft InTune.
  • Proven experience in designing, implementing, and managing Microsoft Intune solutions.
  • In-depth knowledge of endpoint management, security, and compliance using Intune.
  • Good experience with package building/deployment
  • Minimum 5 years’ experience in deploying and administering Microsoft Server Operating Systems.
  • Advanced working knowledge of MS Windows Server OS and newer
  • Working knowledge of PowerShell scripting
  • Microsoft certifications such as Microsoft Certified: Intune and Azure Administrator Associate are a plus.
  • Knowledge of MS Active Directory and Group Policies
  • Knowledge of Cloud servers’ deployment and administration (GCP, Azure, AWS)
  • Workspace ONE professional certification would be considered an asset
  • Windows Server & VM ware Administration training is an asset
  • Experience with iOS & Android device management an asset



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