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Technical Support Analyst

2 months ago

Sugar Land, United States Sun Com Mobile Full time
Become a Part of Our Team as a Technical Support Analyst

Are you enthusiastic about technology and eager to assist others? We are looking for a proficient Technical Support Analyst to join our organization. The perfect candidate will have a knack for problem-solving, excellent communication abilities, and a strong commitment to providing outstanding customer service.

About Sun Com Mobile:

We are a prominent Authorized Retailer for Cricket Wireless, operating numerous locations. Our company prioritizes innovation, collaboration, and customer satisfaction. Join us and become part of a vibrant team that encourages continuous development and learning.

Essential Skills and Qualities:
  • Excellent communication skills
  • Collaborative team member
  • Ability to perform under pressure
  • Meticulous attention to detail
  • Maintaining confidentiality
  • Strategic mindset
  • Empathy and professionalism
Main Responsibilities:
  • Handle escalated incidents and troubleshoot issues
  • Deliver technical assistance for specific devices
  • Resolve problems related to computers, software, and systems
  • Troubleshoot internet and telecommunication issues
  • Utilize advanced knowledge of Excel
  • Manage support tickets through a ticketing system
Required Qualifications:
  • Experience with specific payment processing machines
  • Proficiency in troubleshooting Windows systems
  • Familiarity with Excel and ticketing systems
  • Fluency in Spanish is preferred
What We Provide:
  • A supportive work environment
  • Opportunities for professional growth
  • Competitive salary and benefits package
  • 401(k) and insurance options
  • Opportunity to collaborate with a dedicated team
Work Schedule:
  • Monday to Friday, 9 am to 6 pm
  • On-call availability during evenings and weekends
Supplemental Compensation:
  • Bonus opportunities
Experience Required:
  • Technical Support: 1 year (Preferred)
Language Proficiency:
  • Spanish (Preferred)