MDM Admin

Responsibilities:

Specific job duties or deliverables that the position requires which will also measure performance:

• Provide direction and act as an MDM subject matter expert in project-based efforts.

• Work with security teams to plan and implement security/device management policies.

• Support and resolve complex system issues with other IT teams and support devices that are in the field.

• Provide advanced technical support, troubleshooting, monitoring and management of the enterprise Mobile Device infrastructure managing the enterprise VMware Workspace One.

• Provide technical support, troubleshooting, monitoring, and management of the enterprise supporting clients MDM environment.

• Work with VMware Workspace One / AirWatch, Apple DEP and Samsung Knox.

• Provide guidance in supporting the enterprise Workspace One / AirWatch environment, as well as the integration with third-party platforms.

• Be responsible for the enterprise-wide distribution of mobile applications as well as the establishment and ongoing upkeep of technical documentation.

• Assist with day-to-day enrollment/provisioning/monitoring of devices, tracking, monitoring, and troubleshooting, as necessary

• Responsible for monitoring and resolving Service Desk escalated incident and problem tickets assigned to the team regarding Workspace One / AirWatch.

• Assist in proper capacity planning and management.

• Support existing Workspace One / AirWatch integration with Apple DEP and Samsung Knox.

• Updating, evaluating, and making changes to current documentation and guiding end users to implemented changes.  

• Test Android and iOS-based phones and/or tablets. 

• Position involves all aspects of Mobile Device Support systems configuration, set up and maintenance for new hardware and software, as well as existing systems.

  • Deploy and manage workstations using Microsoft Intune with a focus on automation to streamline processes.

  • Configure and maintain Microsoft Intune for optimal performance and security.

  • Set up user accounts for new hires and manage the termination process for departing employees using automated workflows.

  • Develop and implement automation scripts to enhance efficiency in workstation deployment and account management.

  • Monitor and troubleshoot issues related to workstation and user configurations.

  • Maintain documentation for configuration management and lifecycles for both workstations and users.

  • Configure automated patching of workstation operating systems and installed applications.

  • Collaborate with IT and HR teams to ensure seamless onboarding and offboarding experiences.

  • Stay updated with the latest features and best practices for administration and related technologies.

  • Perform other duties as assigned.

Required Qualifications:

• 5 years of technical experience in a computing environment with experience in complex, hybrid (On-premises and Cloud) and highly diverse data, application, and technology environments

• 4 years’ experience with VMware Workspace One

• 4 years’ experience with Microsoft InTune.

• Proven experience in designing, implementing, and managing Microsoft Intune solutions.

• In-depth knowledge of endpoint management, security, and compliance using Intune.

• Good experience with package building/deployment

• Minimum 5 years’ experience in deploying and administering Microsoft Server Operating Systems.

• Advanced working knowledge of MS Windows Server OS and newer

• Working knowledge of PowerShell scripting

• Microsoft certifications such as Microsoft Certified: Intune and Azure Administrator Associate are a plus.

• Knowledge of MS Active Directory and Group Policies

• Knowledge of Cloud servers’ deployment and administration (GCP, Azure, AWS)

• Workspace ONE professional certification would be considered an asset

• Windows Server & VM ware Administration training is an asset

• Experience with iOS & Android device management an asset