Technical Deployment Manager

3 weeks ago

Chicago, United States McDonald's Full time

McDonald's evolving Accelerating the Arches growth strategy puts our customers and people first and demonstrates our competitive advantages to strengthen our brand. We are recognized on lists like Fortune’s Most Admired Companies and Fast Company’s Most Innovative Companies.

Doubling Down on the 4Ds (Delivery, Digital, Drive Thru, and Development)

Our growth pillars emphasize the critical role technology plays as the best-in-class, global omni-channel restaurant brand. Technology enables the organization through digital technologies, and improving the customer, crew and employee experience each and every day

Global Technology forging the way

Leading the digitization of our business is the Technology organization made up of innovation specialists who build industry defining tech using the latest innovations and platforms, like AI and edge computing to deliver on the next set of groundbreaking opportunities for the business. We take on technology innovation challenges at an incredible scale, and work across global teams who are always hungry for a challenge This provides access to compelling career paths for technologists. It’s bonus points when you get to see your family and friends use the tech you build at their favorite McD restaurant.

Job Description

We are currently looking for a Technical Project Manager to help drive multiple projects for US Technology Deployment. The Technology Deployment Manager will develop deployment schedules, anticipate and mitigate risks, resolve issues, and provide clarity on team member responsibilities to ensure successful completion of multiple fast-paced, high-visibility, critical projects.

Accountabilities & Responsibilities:

  • Engage with the US PMO, Product Owners, field stakeholders, and vendors on the preparation, readiness, and communication for leading the deployment of Back Office Technology Solutions, including Workforce Management, Cash and Inventory (C&I), and Security products
  • Act as a point of escalation for Back Office, Workforce, and Security deployments
  • Conducts impact to restaurant operations evaluation for targeted solutions being deployed
  • Manage Deployment Services “Do Not Upgrade” processes. Provide guidance, communications and support to required stakeholders
  • Align with US Technology teams on strategy, sequencing, priorities, and dependencies for solution deployments
  • Reviews stage gate and testing at initiation to ensure proper deployment criteria is met
  • Ability to provide the overall vision and structure in addition to running the daily project activities such as deployment schedule, risk and issue management, communications, etc.[
  • Must have executive leadership presence, the ability to understand objectives and drive the team to project completion
  • Collaborate and build strong relationships and alignment with deployment stakeholders on solution bundle transition, training, documentation, and support matters to ensure rapid and repeatable deployment process
  • Understanding and familiarity with:
  • Windows Desktop & Server operating systems
  • Local area networks
  • Networked equipment such as printers, switches, WAP’s, firewalls, routers and the like
  • Technical understanding of programming languages (C/C++) Note: PowerShell and XML
  • Ability to interpret requirements and understand technical specifications documents

Qualifications

  • Bachelor's Degree
  • Demonstrable track record of deployment of solutions into a market
  • 3+ years’ experience in project management, experience in deployment roll out across network of geographically dispersed and high number of restaurant sites preferred
  • Ability to develop and manage project schedules, communicate deadlines, enforce project deadlines and creatively solve issues
  • Able to work with culturally diverse teams across levels in a global organization and in an extensively outsourced environment
  • Strong stakeholder management and prioritization skills, organized and meticulous
  • Recognize and communicate areas of opportunity for product, process and service improvements
  • Experience with back office, scheduling and cloud-based products

Preferred Qualifications

  • Advanced experience with Microsoft Office applications
  • PMP Certification a plus
  • Experience with tools such as Jira, Confluence, and PowerBI
  • Superb communication, presentation and interpersonal skills, with the ability to convey complex ideas in easy-to-understand business friendly language
  • Ability to understand business challenges, drive process improvements and translate into solutions
  • Diligent, with excellent analytical, technical, and problem-solving skills
  • Highly self-motivated and directed
  • Excellent time management skills
  • Creative problem solver able to look to the future beyond the way things have typically been done

Additional Information

McDonald’s is an equal opportunity employer committed to the diversity of our workforce. We promote an inclusive work environment that creates feel-good moments for everyone. McDonald’s provides reasonable accommodations to qualified individuals with disabilities as part of the application or hiring process or to perform the essential functions of their job. If you need assistance accessing or reading this job posting or otherwise feel you need an accommodation during the application or hiring process, please contact mcdhrbenefits@us.mcd.com. Reasonable accommodations will be determined on a case-by-case basis.

McDonald’s provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to sex, sex stereotyping, pregnancy (including pregnancy, childbirth, and medical conditions related to pregnancy, childbirth, or breastfeeding), race, color, religion, ancestry or national origin, age, disability status, medical condition, marital status, sexual orientation, gender, gender identity, gender expression, transgender status, protected military or veteran status, citizenship status, genetic information, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Nothing in this job posting or description should be construed as an offer or guarantee of employment.

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