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Technology Deployment Manager
2 months ago
Job Description
The Deployment Services Team is looking for a Technology Deployment Manager to act as an operations and technology liaison overseeing and running new and existing restaurant technology for the point-of-sale system. The Manager will coordinate between Operations and Technology teams providing interpretation and feedback throughout the lifecycle of a feature request.
Accountabilities & Responsibilities:
Serve as the point of contact for all business and technology team collaborations involving software technology requests and implementation
Coordinate and align with PMO Project Manager for any cross-product initiatives and clarify deployment requirements
Create and run project, deployment and communication plans to coordinate initiatives across technology and operations with schedule input from various Manager partner teams
Responsible for understanding and identifying risks, issues, potential delays for deployment projects
Build and maintain relationships with Business and US Technology team partners and supervise status of any business-as-usual (BAU) activity and stakeholder management
Attend Organizational Change Management (OCM) deployment scheduling meeting to provide feedback on conflict check between initiatives and deployment
Manage deployment definition of done and measure and report on deployment completion
Update and maintain knowledge management repository for team
Provide input and feedback to leadership to communicate issues, assist with implementation of changes that will better assist restaurants and customers
Demonstrable track record of deployment of solutions into a market
3+ years experience in project management, experience in deployment roll out across network of geographically dispersed and high number of restaurant sites preferred
Ability to develop and manage project schedules, communicate deadlines, enforce project deadlines and creatively solve issues
Able to work with culturally diverse teams across levels in a global organization and in an extensively outsourced environment
Strong stakeholder management and prioritization skills, organized and meticulous
Recognize and communicate areas of opportunity for product, process and service improvements
QSR Business Experience
Qualifications
Bachelor's Degree required or work experience equivalent
Experience with tools such as Jira, Confluence, and PowerBI desired
Superb communication, presentation and interpersonal skills, with the ability to convey complex ideas in easy-to-understand business-friendly language
Ability to understand business challenges, drive process improvements and translate into solutions
Detail-oriented, with excellent analytical, technical, and problem-solving skills
Highly self-motivated and directed
Excellent time management skills
Creative thinker able to look to the future beyond the way things have typically been done
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