Technology Deployment Manager

4 days ago

Chicago, United States McDonald's Corporation Full time
Company Description

McDonald's evolving Accelerating the Arches growth strategy puts our customers and people first and demonstrates our competitive advantages to strengthen our brand. We are recognized on lists like Fortunes Most Admired Companies and Fast Companys Most Innovative Companies.

Doubling Down on the 4Ds (Delivery, Digital, Drive Thru, and Development)

Our growth pillars emphasize the critical role technology plays as the best-in-class, global omni-channel restaurant brand. Technology enables the organization through digital technologies, and improving the customer, crew and employee experience each and every day

Global Technology forging the way

Leading the digitization of our business is the Technology organization made up of innovation specialists who build industry defining tech using the latest innovations and platforms, like AI and edge computing to deliver on the next set of groundbreaking opportunities for the business. We take on technology innovation challenges at an incredible scale, and work across global teams who are always hungry for a challenge This provides access to compelling career paths for technologists. Its bonus points when you get to see your family and friends use the tech you build at their favorite McD restaurant.

Job Description

The Deployment Services Team is looking for a Technology Deployment Manager to act as an operations and technology liaison overseeing and running new and existing restaurant technology for the point-of-sale system. The Manager will coordinate between Operations and Technology teams providing interpretation and feedback throughout the lifecycle of a feature request.

Accountabilities & Responsibilities:

  • Serve as the point of contact for all business and technology team collaborations involving software technology requests and implementation
  • Coordinate and align with PMO Project Manager for any cross-product initiatives and clarify deployment requirements
  • Create and run project, deployment and communication plans to coordinate initiatives across technology and operations with schedule input from various Manager partner teams
  • Responsible for understanding and identifying risks, issues, potential delays for deployment projects
  • Build and maintain relationships with Business and US Technology team partners and supervise status of any business-as-usual (BAU) activity and stakeholder management
  • Attend Organizational Change Management (OCM) deployment scheduling meeting to provide feedback on conflict check between initiatives and deployment
  • Manage deployment definition of done and measure and report on deployment completion
  • Update and maintain knowledge management repository for team
  • Provide input and feedback to leadership to communicate issues, assist with implementation of changes that will better assist restaurants and customers
  • Demonstrable track record of deployment of solutions into a market
  • 3+ years experience in project management, experience in deployment roll out across network of geographically dispersed and high number of restaurant sites preferred
  • Ability to develop and manage project schedules, communicate deadlines, enforce project deadlines and creatively solve issues
  • Able to work with culturally diverse teams across levels in a global organization and in an extensively outsourced environment
  • Strong stakeholder management and prioritization skills, organized and meticulous
  • Recognize and communicate areas of opportunity for product, process and service improvements
  • QSR Business Experience
Qualifications
  • Bachelors Degree required or work experience equivalent
  • Experience with tools such as Jira, Confluence, and PowerBI desired
  • Superb communication, presentation and interpersonal skills, with the ability to convey complex ideas in easy-to-understand business friendly language
  • Ability to understand business challenges, drive process improvements and translate into solutions
  • Detail-oriented, with excellent analytical, technical, and problem-solving skills
  • Highly self-motivated and directed
  • Excellent time management skills
  • Creative thinker able to look to the future beyond the way things have typically been done
Additional Information

McDonalds is an equal opportunity employer committed to the diversity of our workforce. We promote an inclusive work environment that creates feel-good moments for everyone. McDonalds provides reasonable accommodations to qualified individuals with disabilities as part of the application or hiring process or to perform the essential functions of their job. If you need assistance accessing or reading this job posting or otherwise feel you need an accommodation during the application or hiring process, please contact mcdhrbenefits@us.mcd.com. Reasonable accommodations will be determined on a case-by-case basis.

McDonalds provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to sex, sex stereotyping, pregnancy (including pregnancy, childbirth, and medical conditions related to pregnancy, childbirth, or breastfeeding), race, color, religion, ancestry or national origin, age, disability status, medical condition, marital status, sexual orientation, gender, gender identity, gender expression, transgender status, protected military or veteran status, citizenship status, genetic information, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Nothing in this job posting or description should be construed as an offer or guarantee of employment.

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