Current jobs related to Junior Customer Success Specialist - Boston - Legit Security
-
Junior Customer Success Specialist
2 months ago
Boston, United States Legit Security Full timeLegit builds a cutting-edge cybersecurity product that helps some of the worlds largest organizations develop and release applications securely. Our platform provides complete Application Security Posture Management (ASPM) for security and development teams – a must-use solution for every organization developing software. We help transform software...
-
Junior Customer Engagement Specialist
1 week ago
Boston, Massachusetts, United States Greenlining Management Full timeAre you passionate about customer engagement, marketing strategies, and sales initiatives?Do you seek to develop versatile skills that will benefit your career?Are you eager to move away from a sedentary work environment and embrace a more dynamic role?If you answered "yes" to any of these questions, we may have the perfect opportunity for you.About Us: At...
-
Junior Customer Support Specialist
1 week ago
New Boston, Ohio, United States Performance Food Group Full timePosition Overview:As a Junior Customer Support Specialist, you will play a vital role in ensuring customer satisfaction and maintaining strong relationships with our clients. Your primary responsibilities will include assisting customers with inquiries, resolving issues, and providing information about our products and services.Schedule:SundayThursday....
-
Customer Success Specialist
3 weeks ago
Boston, United States Vista Higher Learning Full timeWHO ARE YOU? You are a professional with a talent for training, teaching and guiding people through the learning process when it comes to new technology. WHO ARE WE? We are passionate, lifelong learners, and creative thinkers working daily to develop culturally authentic language learning digital and print content for the K-20 education space. WHAT IS THE...
-
Customer Success Specialist
3 months ago
Boston, United States Vista Higher Learning Full timeWHO ARE YOU? You are a professional with a talent for training, teaching and guiding people through the learning process when it comes to new technology. WHO ARE WE? We are passionate, lifelong learners, and creative thinkers working daily to develop culturally authentic language learning digital and print content for the K-20 education space. WHAT IS THE...
-
Head of Customer Success
1 month ago
Boston, United States Pison Technology Full timeWe are seeking a highly experienced and strategic Head of Customer Success to lead our efforts in ensuring customer satisfaction and loyalty. The ideal candidate will be responsible for developing and executing strategies that drive customer success, enhance user experiences, and ensure long-term customer retention. Duties/Responsibilities: Develop and...
-
Head of Customer Success
2 months ago
Boston, United States Pison Technology Full timeWe are seeking a highly experienced and strategic Head of Customer Success to lead our efforts in ensuring customer satisfaction and loyalty. The ideal candidate will be responsible for developing and executing strategies that drive customer success, enhance user experiences, and ensure long-term customer retention.Duties/Responsibilities:Develop and...
-
Head of Customer Success
4 weeks ago
Boston, United States Pison Technology Full timeWe are seeking a highly experienced and strategic Head of Customer Success to lead our efforts in ensuring customer satisfaction and loyalty. The ideal candidate will be responsible for developing and executing strategies that drive customer success, enhance user experiences, and ensure long-term customer retention. Duties/Responsibilities: Develop and...
-
Head of Customer Success
1 month ago
Boston, United States Pison Technology Full timeWe are seeking a highly experienced and strategic Head of Customer Success to lead our efforts in ensuring customer satisfaction and loyalty. The ideal candidate will be responsible for developing and executing strategies that drive customer success, enhance user experiences, and ensure long-term customer retention. Duties/Responsibilities: Develop and...
-
Senior Customer Success Engineer
3 weeks ago
Boston, Massachusetts, United States SAP LeanIX Full timeWe are seeking a highly motivated and experienced Senior Customer Success Engineer to guide clients in leveraging our state-of-the-art technical capabilities for optimal success. Your primary responsibility will be driving the adoption of the Technology Risk and Compliance product in close collaboration with our customers. This includes developing and...
-
Customer Success Specialist, Small Group
4 weeks ago
Boston, United States athenahealth Full timePrimary ownership and accountability for customer satisfaction and retention within assigned accounts Build and maintain effective relationships even when faced with challenging partnerships Act as a liaison for athena support teams, through effectiv Specialist, Customer, Retail, Healthcare
-
Junior Accounting Specialist
1 week ago
Boston, United States New England College of Optometry Full timeThe New England College of Optometry (NECO) is seeking candidates for the role of Junior Accounting Specialist. Reporting directly to the Assistant Controller, this integral position will collaborate with the Business Office team to ensure that the College's revenues and expenditures, along with those of its affiliate, the NECO Center for Eye Care, are...
-
Client Success Specialist
1 week ago
Boston, Massachusetts, United States 3Play Media Full timeJob OverviewCompany Overview3Play Media is a thriving technology firm transforming the way individuals engage with online content. Our top-tier services in live captioning, transcription, audio description, and translation cater to a diverse clientele, including over 10,000 institutions in higher education, enterprise, media, and government sectors. Founded...
-
Customer Success Manager
4 weeks ago
Boston, Massachusetts, United States applike group Full timeEvery great app out there deserves to be connected with the right users and the right revenue streams. And adjoe will give this to them.adjoe is a leading mobile ad platform developing cutting-edge advertising and monetization solutions that take its app partners' business to the next level. Our unique ad unit Playtime has made us one of the fastest-growing...
-
HYBRID: Customer Success Specialist
2 months ago
Boston, United States Withings Full timeWithings is on a mission to be the trusted leader in clinical-grade smart health devices. Already the leading innovator of smart scales, our product portfolio includes connected scales, connected blood pressure monitors, sleep monitors, thermometers, and health/activity wearables. Historically a B2C company, Withings created a new B2B division - Withings...
-
HYBRID: Customer Success Specialist
2 months ago
Boston, United States Withings Full timeWithings is on a mission to be the trusted leader in clinical-grade smart health devices. Already the leading innovator of smart scales, our product portfolio includes connected scales, connected blood pressure monitors, sleep monitors, thermometers, and health/activity wearables.Historically a B2C company, Withings created a new B2B division - Withings...
-
Customer Success Manager
2 months ago
Boston, United States Itrs Insights Full timeScope of role Customer Success is a newly formed department in ITRS with the goal to build value faster and to increase the sustainable profitability for both our customers and ITRS. We are looking for someone with the experience in B2B Customer success who can help scale up the department across multiple products and drive product adoption, identifying...
-
HYBRID: Customer Success Specialist
2 months ago
Boston, United States Withings Full timeWithings is on a mission to be the trusted leader in clinical-grade smart health devices. Already the leading innovator of smart scales, our product portfolio includes connected scales, connected blood pressure monitors, sleep monitors, thermometers, and health/activity wearables. Historically a B2C company, Withings created a new B2B division - Withings...
-
Customer Success Manager
2 months ago
Boston, United States ITRS Full timeJob DescriptionJob DescriptionAbout ITRSRecognized as a Great Place to Work, ITRS is an Enterprise SaaS provider with industry-leading solutions. Our prestigious customer base includes 90% of the world's top investment banks. We are backed by leading private equity investors and are rapidly growing.Our headquarters are in Shoreditch - London's tech...
-
Customer Success Manager
3 weeks ago
Boston, United States ITRS Full timeJob DescriptionJob DescriptionAbout ITRSRecognized as a Great Place to Work, ITRS is an Enterprise SaaS provider with industry-leading solutions. Our prestigious customer base includes 90% of the world's top investment banks. We are backed by leading private equity investors and are rapidly growing.Our headquarters are in Shoreditch - London's tech...
![Legit Security](https://media.trabajo.org/img/noimg.jpg)
Junior Customer Success Specialist
2 months ago
Legit builds a cutting-edge cybersecurity product that helps some of the world's largest organizations develop and release applications securely. Our platform provides complete Application Security Posture Management (ASPM) for security and development teams – a must-use solution for every organization developing software. We help transform software development lifecycles (SDLC) into secure-SDLCs. Backed by top-tier VCs, we're growing rapidly in an exciting and trendy market.
About this role:
We are seeking a motivated and detail-oriented Junior Customer Success Specialist to join our Customer Success Team. This role offers an excellent opportunity to begin your career in customer success within the cybersecurity industry. You will play a crucial role in supporting our customers and ensuring their satisfaction with our ASPM platform.
This is a hybrid role with onsite expectations at our Boston office 2-3 days a week.
What you'll do:
Responsibilities:
- Respond to customer support tickets in a timely and professional manner, addressing product-related inquiries and issues
- Collaborate with the Customer Success Team to ensure consistent and high-quality support
- Learn and maintain in-depth knowledge of Legit's ASPM platform and its applications in secure software development
- Assist in creating and updating support documentation and knowledge base articles
- Participate in customer onboarding processes and provide basic product training
- Escalate complex technical issues to senior team members when necessary
- Contribute to the continuous improvement of support processes and customer experience
- Track and report on support metrics and customer feedback
- Engage in ongoing learning about application security principles and industry trends
Requirements:
- Strong interest in cybersecurity and software development
- Excellent written and verbal communication skills
- Basic understanding of software development processes and security concepts
- Ability to explain technical concepts to non-technical audiences
- Strong problem-solving skills and attention to detail
- Proficiency in using customer support and ticketing systems
- Eagerness to learn and adapt in a fast-paced startup environment
- Excellent time management and organizational skills
Nice to have:
- Previous internship or entry-level experience in customer support or IT
- Familiarity with application security tools or practices
- Knowledge of common programming languages and development frameworks
- Experience with CRM systems or help desk software