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Junior Customer Engagement Specialist

2 months ago

Boston, Massachusetts, United States Greenlining Management Full time

Are you passionate about customer engagement, marketing strategies, and sales initiatives?

Do you seek to develop versatile skills that will benefit your career?

Are you eager to move away from a sedentary work environment and embrace a more dynamic role?

If you answered "yes" to any of these questions, we may have the perfect opportunity for you.

About Us: At Greenlining Management, we are on the lookout for a driven and customer-oriented individual to join our team as a Junior Customer Engagement Specialist. In a world dominated by technology, we are committed to restoring the essence of personal interaction and communication.

Role Overview: The Junior Customer Engagement Specialist will serve as the primary liaison for our clients, delivering exceptional service and support to guarantee their satisfaction. In this position, you will address inquiries, resolve challenges, and assist clients in a professional and courteous manner.

Main Responsibilities:

  • Deliver prompt, friendly, and effective customer support.
  • Identify and evaluate client needs to provide suitable solutions and recommendations.
  • Ensure precise and thorough documentation of client interactions, inquiries, and resolutions in the customer relationship management (CRM) system.
  • Collaborate with team members and other departments to address complex client issues and escalate as necessary.
  • Maintain a comprehensive understanding of company offerings, services, and policies to assist clients effectively and provide accurate information.
  • Proactively foster relationships to enhance client satisfaction.
  • Achieve or surpass individual and team performance objectives.