Customer Success Manager

4 weeks ago


Boston, Massachusetts, United States applike group Full time

Every great app out there deserves to be connected with the right users and the right revenue streams. And adjoe will give this to them.

adjoe is a leading mobile ad platform developing cutting-edge advertising and monetization solutions that take its app partners' business to the next level. Our unique ad unit Playtime has made us one of the fastest-growing ad platforms and top-ranking user acquisition sources for app publishers worldwide (ranked #1 for growth in the AppsFlyer Index). And that's just the start: We've just launched our programmatic in-app platform to disrupt the status quo of mobile ad monetization. Again.

Home to an advanced tech stack, powerful financial backing from Bertelsmann, and a long-term growth mindset, adjoe is part of the applike group ecosystem. A hub of disruption and thought leadership in the app economy, with a driven and dynamic workforce to be reckoned with.

Be the next tech-driven, ambitious talent to join our growing teams

Meet Your Team

As our Customer Success Manager and onboarding specialist you are part of the Demand Growth Team in Germany and work in partnership with our Partnerships Teams across EMEA and the US. Guide our new Partners through the onboarding process and establish the first successful campaigns.

What You Will Do

  • Drive the onboarding, retention, and overall success of our new partners
  • Work in partnership with the sales team and our growth managers to guide new clients through the technical requirements of their implementation. Offer close support during the onboarding process through Slack and calls
  • Provide proactive recommendations to optimize first campaigns and use of our platform
  • Analyze KPIs related to the performance of your partners and take action accordingly
  • Support your teammates in their day-to-day tasks
  • Establish good relationships with your partners through day-to-day communication (Slack, Skype, emails, calls)
  • Prepare reports and presentations for your partners
  • Gather and communicate your partner's needs internally with the right priorities, including technical troubleshooting.

Who You Are

  • You have a minimum of 1-3 years experience in mobile user acquisition, success management, or account management in the ad tech space or a similar position (experience in the gaming industry is an advantage)
  • You have an exceptional ability to communicate and foster new positive business relationships
  • You understand the standard KPIs used in adtech (CPI, CPM, CPC, ARPDAU, etc.)
  • You have outstanding communication skills (verbal and written), and you are fluent in English (other languages are a plus)
  • You possess very good analytical skills
  • You are mastering the Google Suite (especially Sheets & Slides)
  • You have an output- and revenue-driven attitude
  • You like to work in a fast-paced environment
  • You enjoy a strong sense of ownership

Skip writing cover letters. Tell us about your most passionate personal project, your desired salary, and your earliest possible start date. We are looking forward to your application

We welcome applications from people who will contribute to the diversity of our company.



  • Boston, Massachusetts, United States Seekup Strategies Full time

    About the RoleWe are seeking a highly skilled Customer Success Manager to join our team at Seekup Strategies. As a Customer Success Manager, you will be responsible for delivering an elite customer experience by employing a customer-centric approach.Key ResponsibilitiesOwn all aspects of customer relationships, including retention, expansion, and...


  • Boston, Massachusetts, United States SS&C Technologies Holdings Full time

    Job Overview Position: Client Success ManagerLocation: Boston, MA | HybridAbout the Team:Are you ready to thrive in a vibrant atmosphere that merges finance and technology? SS&C Technologies Holdings, a premier provider of award-winning software and services for the global investment management sector, is on the lookout for a Client Success Manager. This...


  • Boston, Massachusetts, United States SS&C Technologies Holdings Full time

    Job Overview Position Title: Client Success ManagerLocation: Remote/HybridAbout the Team:Are you interested in a vibrant workplace that merges finance and technology? SS&C Technologies Holdings, a premier provider of innovative software and services for the global investment management sector, is on the lookout for a Client Success Manager. This position...


  • Boston, Massachusetts, United States Bynder Full time

    Bynder goes far beyond managing digital assets. Our digital asset management platform enables teams to conquer the chaos of proliferating content, touchpoints, and relationships in order to thrive.With powerful and intuitive solutions that embrace the way people want to work, and a richly integrated ecosystem, We are the brand ally that unifies and...


  • Boston, Massachusetts, United States Bynder Full time

    Bynder goes far beyond managing digital assets. Our digital asset management platform enables teams to conquer the chaos of proliferating content, touchpoints, and relationships in order to thrive.With powerful and intuitive solutions that embrace the way people want to work, and a richly integrated ecosystem, We are the brand ally that unifies and...


  • Boston, Massachusetts, United States SAP LeanIX Full time

    We are looking for a leader, who will report to our VP Customer Success Management and has a successful track record of being both a coach and hands-on team player, with an exceptional customer success mindset. The ideal candidate will be considered a trusted advisor and key collaborator to partner with our customers in driving their business forward....


  • Boston, Massachusetts, United States SAP LeanIX Full time

    The Customer Success Onboarding Manager is a fundamental member of the SAP LeanIX team. This person is to be responsible for the onboarding of accounts new to SAP LeanIX. They will also oversee the planning, organizing, management, and execution of onboarding tasks and ensure our customers have a seamless and successful onboarding experience.WHAT IS WAITING...


  • Boston, Massachusetts, United States Akeneo Full time

    Akeneo is the product experience (PX) company and global leader in Product Information Management (PIM); creating a world where every product interaction is an experience that guides consumers and professionals to the best purchase, anytime, anywhere. Akeneo empowers business leaders with software, education, and an engaged community all focused on the...


  • Boston, Massachusetts, United States Recorded Future Full time

    Join Our Team as a Customer Advocacy ManagerRecorded Future, a premier intelligence organization with a worldwide footprint, is seeking a passionate individual to become part of our team as a Customer Advocacy Manager. In this pivotal role, you will have the opportunity to highlight our clients' achievements and illustrate the effectiveness of our offerings...


  • Boston, Massachusetts, United States mabl Full time

    The mabl team is on a mission to build the easiest low-code test automation solution on the market. We're enabling everyone from global enterprises to fast-growing startups to integrate application testing into their development pipelines and harness test data to improve product quality by making fast, powerful test automation possible for everyone,...


  • Boston, Massachusetts, United States Smartcat Full time

    Job OverviewAbout SmartcatFounded in 2016, Smartcat is dedicated to assisting global enterprises in the creation and management of their multilingual content. Today, Smartcat stands as a pivotal language AI platform for enterprises worldwide.Our tailored language AI transforms content across various formats into multiple languages, from documents to videos...


  • Boston, Massachusetts, United States Smartcat Full time

    Job OverviewAbout SmartcatFounded in 2016, Smartcat is dedicated to assisting global enterprises in the creation and management of their multilingual content. Today, we are recognized as the essential language AI platform for enterprises worldwide.Our tailored language AI transforms content in any format into any language, ranging from documents to videos...


  • Boston, Massachusetts, United States SS&C Technologies Holdings Full time

    Job Overview Client Success StrategistLocation: Remote | HybridAbout the Team:Are you ready to thrive in a vibrant atmosphere where finance meets technology? SS&C Technologies Holdings, a leading provider of innovative software and services for the global investment management sector, is on the lookout for a Client Success Strategist. This position is...


  • Boston, Massachusetts, United States Nexthink Full time

    Company DescriptionHi, we're Nexthink. We're not just the leader in the digital employee experience category, we invented the category. Our solutions combine real-time analytics, automation and employee feedback across all endpoints to help IT teams delight people at work. Our cloud-native platform pinpoints issues and solutions, automates response, and...


  • Boston, Massachusetts, United States Rapid7 Full time

    Company DescriptionRapid7 is breaking down silos and transforming how Security, IT, and DevOps teams work together to drive secure innovation. Our analytics and automation cloud, Rapid7 Insight, provides the shared visibility, intelligence, and connected workflow these teams need to manage the vulnerabilities, threats, and performance issues that put their...


  • Boston, Massachusetts, United States Snyk Full time

    Job OverviewIn an increasingly digital world, millions of developers are shaping the future at an unprecedented pace. However, this rapid advancement brings significant challenges, particularly in the realm of security, where overwhelmed teams strive to safeguard extensive codebases. This is where Snyk steps in, offering a developer security platform...


  • Boston, Massachusetts, United States Sociabble Full time

    Job Description_ The mission_As the key facilitator of customer experience in the USA region, you will serve as the primary point of contact, providing guidance and support throughout the lifecycle of their projects, ensuring their objectives are met.This role presents a unique opportunity to grow and thrive in a dynamic, digital, and collaborative...


  • Boston, Massachusetts, United States SAP LeanIX Full time

    We are seeking a highly motivated and experienced Senior Customer Success Engineer to guide clients in leveraging our state-of-the-art technical capabilities for optimal success. Your primary responsibility will be driving the adoption of the Technology Risk and Compliance product in close collaboration with our customers. This includes developing and...


  • Boston, Massachusetts, United States Cybersixgill Full time

    About the RoleCybersixgill is seeking a seasoned Customer Success Manager to drive customer satisfaction and retention. As a key member of our team, you will be responsible for onboarding new customers, ensuring seamless adoption of our products and services, and fostering strong relationships with our clients.Key ResponsibilitiesCustomer Onboarding: Develop...


  • Boston, Massachusetts, United States Smartcat Full time

    Job OverviewAbout SmartcatFounded in 2016, Smartcat is dedicated to empowering global enterprises in the creation and management of their multilingual content. Today, we stand as the premier language AI platform for businesses worldwide.Our tailored language AI transforms content across various formats into multiple languages, simplifying global operations...