Catering Coordinator

1 week ago

Chicago, United States Forrest Solutions Full time

About the Company:

Forrest Solutions is seeking a Catering Coordinator who will be the welcoming face of our clients' offices, ensuring every guest feels valued and every space is immaculate.


About the Role:

If you have a background in hospitality and a knack for delivering high-touch customer service, this is the perfect opportunity for you


Responsibilities:

  • Run daily setup worksheet reports, create weekly event sheets, and compile rooms usage reports.
  • Capture and manage information related to IT, Facilities, Meeting Support, and Catering for events.
  • Conduct continuous floor tours to ensure the space is in optimal appearance and condition.
  • Address complaints, questions, concerns, and suggestions promptly, ensuring quality assurance follow-up.
  • Greet all guests with utmost courtesy, moving out from behind the front desk to open doors.
  • Support guests and visitors in securing workspaces, verifying room occupancy, and reclaiming unused meeting space.
  • Collaborate with the facility maintenance team to address any issues such as furniture stains, damaged carpet, or lighting problems.
  • Deliver a memorable customer experience with the highest level of responsiveness.
  • Arrange for, suggest, recommend, book, and confirm services such as purchasing gifts, premium tickets, dry cleaning, and other errands.
  • Serve as a brand advocate and ambassador in every interaction with clients and guests.
  • Check with clients daily before their meetings to ensure all requirements are met.
  • Provide real-time support for meetings, including verifying room requirements and coordinating with meeting organizers.
  • Monitor meeting rooms for participant arrivals, ensuring rooms are prepared and utilized efficiently.
  • Coordinate catering and meeting requirements with Executive Assistants and the Centralized Space Management Team.
  • Answer inquiries from visitors or employees and enter visitor lists into the building visitor system.
  • Coordinate with the lobby desk for smooth visitor entry to the building.
  • Answer and direct phone calls, assist with urgent requests, and log guests, issuing identification badges to maintain security.
  • Serve as an information liaison to the Manager and follow up with clients to ensure successful completion of tasks.
  • Lead a team, providing direction, accountability, and ownership of tasks and duties.


Qualifications:

  • High school diploma or equivalent; college degree preferred.
  • 2-3 years of experience in the hospitality industry.
  • Proficiency in Microsoft Office products and applications.
  • Ability to understand client inquiries and provide effective responses.
  • Team player with a positive attitude, capable of motivating peers and building relationships.
  • Ability to maintain confidentiality and security of client information.
  • Pleasant and cheerful disposition at all times.


Required Skills:

  • Client-first mentality.
  • Accuracy and attention to detail.
  • Ability to multitask and work in a fast-paced, high-energy environment.
  • Solid decision-making skills.
  • Ability to meet deadlines and work under pressure.
  • Excellent verbal and written communication skills.
  • Proficiency with technology.
  • Prioritizing, flexibility, adaptability.


Pay range and compensation package:

Pay Rate: $25 per hour



Schedule: Monday - Friday 7:30 - 4:30 + Possible overtime


Equal Opportunity Statement:

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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