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Catering and Events Coordinator

3 months ago

Chicago, United States Waldorf Astoria Chicago Full time
Description

Waldorf Astoria is looking for a Catering and Events Coordinator to join the team in Chicago's Gold Coast  

Recognized as one of the Best Hotels in the World and in Chicago with the Top Hotel Spa in the U.S., the AAA-Five-Diamond, Forbes 4-Star Waldorf Astoria Chicago is nestled in the prestigious Gold Coast neighborhood among the famed Oak Street retailers and beach, Rush Street restaurants and nightlife, and The Magnificent Mile. Reminiscent of the grand Parisian hotels of the 1920s, this luxury hotel features 215 rooms, over 5,000 square feet of meeting space and 4 food and beverage outlets. This includes a restaurant, 2 bars, and in-room dining. 

Want to learn more? Hotel Website, Facebook, Instagram

What will it be like to work for this Hilton Worldwide Brand?

What began with the world's most iconic hotel is now the world's most iconic portfolio of hotels. In exceptional destinations around the globe, Waldorf Astoria Hotels & Resorts reflect the culture and history of their extraordinary locations, as well as the rich legacy of Waldorf Astoria. Simply stated, Waldorf Astoria embodies timeless elegance.

We are bringing that legacy to life every day, with fresh, modern expressions of the essence of Waldorf Astoria. We are providing guests the exceptional environments and the personalized attention that are the source of those unforgettable moments that create a singular experience.

Waldorf Astoria Hotels & Resorts is one of Hilton's ten market-leading brands. For more information visit www.hiltonworldwide.com.

If you understand the value of providing guests with an exceptional environment and personalized attention, you may be just the person we are looking for to work as a Team Member with Waldorf Astoria Hotels & Resorts.

What will I be doing?

As a Catering & Events Coordinator, you would be responsible for providing office support in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:

  • Oversees all aspects of service for tour and travel (i.e. motor coach groups, weddings, social functions, etc.) groups.
  • Reviews group files and communicates with various departments to prepare for group visits. 
  • Conducts site visits/inspections, monitors group room pick-up, tracks and manages client accounts (i.e. sends invoices, notifies Finance of payments, informs clients of overdue payments, etc.)
  • Greets groups and serves as on-site liaison
  • Follows-up with in-house groups regarding service, and documents client contact for future reference and follow-up.

  • Greet and assist guests and respond to requests in a timely, friendly and efficient manner

  • Perform word-processing, typing, e-mailing, data-entry, filing, faxing, copying, processing mail and taking notes and/or dictation

  • Answer telephones, schedule team members, process payroll and conduct inventory

  • Coordinate department projects, as needed

  • Oversee maintenance of office equipment

  • Track Guest Comment Cards and feedback

  • Perform other general office duties and assist with special projects, as needed

Requirements

What are we looking for?

Since being founded in 1919, Hilton Worldwide has been a leader in the hospitality industry. Today, Hilton Worldwide remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

H Hospitality - We're passionate about delivering exceptional guest experiences.

I Integrity - We do the right thing, all the time.

L Leadership - We're leaders in our industry and in our communities.

T Teamwork - We're team players in everything we do.

O Ownership - We're the owners of our actions and decisions.

N Now - We operate with a sense of urgency and discipline

In addition, we look for the demonstration of the following key attributes in our Team Members:

  • Living the Values

  • Quality

  • Productivity

  • Dependability

  • Customer Focus

  • Teamwork

  • Adaptability

What benefits will I receive?

Your benefits will include a competitive starting salary and, depending upon eligibility, a vacation or Paid Time Off (PTO) benefit. You will instantly have access to our unique benefits such as the Team Member and Family Travel Program, which provides reduced hotel room rates at many of our hotels for you and your family, plus discounts on products and services offered by Hilton Worldwide and its partners. After 90 days you may enroll in Hilton's Health & Welfare benefit plans, depending on eligibility. Hilton Worldwide also offers eligible team members a 401K Savings Plan, as well as Employee Assistance and Educational Assistance Programs. We look forward to reviewing with you the specific benefits you would receive as a Hilton Worldwide Team Member. The above information is provided as a highlight of the major benefits offered to most full-time team members in the United States. All benefits listed may not be offered at all locations. This is not a summary plan description or official plan document.

The Benefits – Hilton is proud to have an award-winning workplace culture ranking #1 World's Best Workplace by Great Place To Work & Fortune We support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits. Hilton offers its eligible team members a comprehensive benefits package including: 

  • Access to your pay when you need it through DailyPay 

  • Medical Insurance Coverage – for you and your family  

  • Mental Health Resources 

  • Best-in-Class Paid Time Off (PTO)   

  • Go Hilton travel discount program  

  • Supportive parental leave 

  • Matching 401(k) 

  • Employee stock purchase program (ESPP) - purchase Hilton shares at 15% discount 

  • Debt-free education: Access to a wide variety of educational credentials (ex. college degrees, high school completion, English-language learning, digital literacy, professional certificates and more) 

  • Career growth and development  

  • Team Member Resource Groups 

  • Recognition and rewards programs 

#LI-AC2

Source: Hospitality Online