Senior Director of Operations

3 weeks ago

New York, United States Alff Co Full time

AlffCo is a leading provider of comprehensive facility management solutions across the nation. With a commitment to excellence and a client-focused approach, we deliver innovative and sustainable solutions to meet the evolving needs of our clients. As we continue to grow, we are seeing a dynamic and results-driven professional to join our team as the Senior Director of Operations.


The Senior Director of Operations (DO) is charged with professional level work in the management and administration of AlffCo’s operations. You will drive innovation and strategic solutions by providing value propositions including developing business plans to support overall operations and company business objectives. You will identify and initiate best practices for continuous business improvement.


The Senior Director of Operations will lead and manage multiple projects to ensure the success and efficiency of operations within your assigned territory which includes: New York, New Jersey, Connecticut, and Massachusetts. This position provides highly responsible and complex administrative work for the leadership team within the organization. The Senior Director of Operations will work closely with peers in other territories, manage three to five Regional Operations Managers, and reports directly to the VP of Operations.


This role will have a good understanding of operational business functions, proven experience in strategic planning and business development, strong decision making and problem-solving skills, excellent written, oral, and client-facing communication skills. This role will have experience in project management, excellent organization and leadership skills and knowledge of complex budgets. This role will also have knowledge of data analysis, performance metrics and knowledge of IT and business structure.


Key Responsibilities:


  • Collaborate with the leadership team to create, administer, and implement operational business development strategies and tactics for the company
  • Seek out, source, and identifying relevant resources for operations and business development
  • Monitor market needs, trends, and Key Performance Indicators (KPI) to consult with executive leadership and other internal team for solution development
  • Work with the management team to review proposals, SOWs, and develop regional budgets
  • Manage, maintain, and create new relationships with vendors and clients to ensure sustainable business relationships
  • Communicate all client and employment issues, in detail, to the leadership team and present solutions
  • Deliver presentations for large scope projects, future growth, and quarterly meetings with clients within your respective region
  • Create and submit detailed reports with monthly and quarterly revenue and expenses
  • Coordinate with Regional Operations managers to ensure an excellent client experience across all client interactions from needs assessments through delivery and follow up
  • Work with company technologies to develop clients, manage staff, evaluate data, and resolve system issues
  • Conduct monthly training with other DO’s for Regional Operations Manager and their staff
  • Complete performance appraisals for Regional Operations Managers and review performance appraisals with their chain of command
  • Responds to after-hours emergencies related to system failures or other serious issues for trouble shooting and resolution
  • Mentor, train and develop leaders/manager within the company
  • Other duties as assigned.


Qualifications:


  • Bachelor’s degree in Business Administration, Operations Management, Engineering, or a related field. MBA or other advanced degree preferred. Equivalent work experience preferred.
  • Must reside within the Northeast region of the United States.
  • 10+ years in operational management, preferably in facility management or related industry preferred.
  • Proven track record of successfully leading and managing large teams.
  • Strong financial acumen and experience in budget management.
  • Excellent communication, interpersonal, and leadership skills.
  • Ability to think strategically and execute operational plans effectively.
  • Proficient in the use of technology and software relevant to facility management operations.
  • Strong problem -solving and decision-making abilities.
  • Self-motivated and results-driven with a track record of meeting or exceeding targets.
  • Ability to travel nationally as required.

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