Order Specialist

1 week ago


Piscataway, United States Integration International Inc. Full time

Job Details:

Title: Customer Service Employee

Location: Piscataway, NJ 08854 (100% onsite for training 2-3 months, after that potentially hybrid 2-3 days in office)

Duration: 03 months Possible temp to hire


Top 3 Skills/Requirements: Extensive customer service experience, has fine chemical/fragrance industry background, ability to multitask and provide customer service experience


Description:

This role involves providing comprehensive order management and customer service support for Fragrances customers. Key responsibilities include managing order entry, material allocations, returns, invoice disputes, and credit adjustments. The individual will also handle customer complaints, coordinate shipments, and maintain ongoing customer relationships. Additionally, the role includes monitoring supply and delivery issues, updating customer accounts, retrieving purchase orders, and ensuring the proper handling of customer logistics, packaging, and regulatory compliance.


The position requires collaboration with internal departments (Logistics, Sales, Quality Control, etc.) and handling customer inquiries, disputes, and documentation requests (e.g., MSDS, COFA). The individual will manage multiple customer orders and provide regular feedback to both customers and internal teams to ensure smooth operations.


Competencies & Skills:

  • Prioritization and problem-solving
  • Strong knowledge of sales, distribution, and logistics functions
  • Excellent communication, organizational, and computer skills
  • Detail-oriented, able to multitask, and work independently under pressure


Qualifications:

  • Bachelor’s degree and 1 year of relevant experience, or 4 years in customer care, sales, or logistics
  • Understanding of plant/warehouse systems, shipping, and logistics operations.


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