Patient Care Coordinator

2 weeks ago

Laguna Hills, United States Therapy Partners Group Full time
Starting Hourly: $20.00 per hour

ProSport Physical Therapy & Performance a member of Therapy Partners Group has been the premier provider for outpatient orthopedics serving Orange County and surrounding communities. Since 1992 ProSport Physical Therapy & Performance has built a reputation for delivering outstanding patient care for an exceptional team of clinicians. As Southern California's leading provider of quality handson care and customized therapeutic exercise programs our team's focus is to treat the whole patient including prevention and wellness.

Currently we are looking for a full time Patient Care Coordinator for our Laguna Hills location.

ESSENTIAL POSITION DUTIES
  • Greets warmly and maintains a friendly welcoming relationship with all patients and clients including among others physicians and physician office staff
  • Clearly communicates with all staff including clinical and corporate employees in a friendly and courteous manner
  • Responsible for answering phones and greeting patients with the utmost professionalism and care
  • Schedules new patients and collects all necessary information in order to verify insurance with carrier
  • Accurately and completely enters patient information and demographics into computer system
  • Submits patient insurance information in a timely fashion to ensure benefits are verified before the patient’s initial evaluation
  • Provides patients with an explanation of their benefits and thoroughly answers all questions
  • Calls and confirms new patient appointments
  • Collects copays/deductibles and payments prior to patient being seen by provider per established policies and procedures. Inform patient of any outstanding balance and issues receipt when monies are collected
  • Works closely with Billing Department Physical Therapists and Aide staff to assure smooth patient flow
  • Follow up on “no show” patients on a daily basis
  • Treatment authorization and/or continued treatment Rx follow up
  • Maintains patient confidence and protects operations by keeping information confidential
  • Maintains schedule targets by reporting percentages of arrivals cancelations and rescheduled appointments to Regional Administration Manager
  • Maintains physical therapy supplies inventory by checking stock to determine inventory level; anticipating needed supplies and communicating to person in charge or ordering
  • Participates in and adheres to as required the HIPAA Policies and Procedures of Therapy Partners Group
Knowledge Skills and Abilities
  • Thorough knowledge of Microsoft Office
  • Possess strong customer service skills
  • Ability to maintain confidential documents
  • Must be organized and able to manage multiple priorities
  • Ability to communicate complex information in a well thoughtout easily understood manner both orally and in writing in a variety of settings and styles
  • Ability to communicate in an honest direct and professional manner relating well to others to build rapport and effective relationships.
  • Ability to demonstrate active listening by asking clarifying questions identify and share relevant information and solicit feedback from others and give and receives feedback objectively.
  • Must be able to identify and problem solve
  • Possess strong team player attributes
Education and Experience
Education: High School diploma or equivalent
Experience: 12 years prior experience in customer service and administration preferred; medical or PT front office experience required.
Physical Requirements and Working Conditions: Requires prolonged sitting some walking bending stooping reaching and stretching. Requires eyehand coordination and manual dexterity sufficient to operate a keyboard mouse photocopier telephone calculator and other equipment. Requires normal range of hearing and eyesight to record prepare and present reports.
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