Patient Care Coordinator
4 weeks ago
HarmonyCares is a leading provider of home-based primary care services, dedicated to delivering high-quality, coordinated healthcare to patients in the comfort of their own homes. Our team of healthcare professionals is committed to making a positive impact in the lives of our patients and their families.
Responsibilities
The Patient Care Coordinator will provide clinical support to HarmonyCares Medical Group patients, primarily through phone encounters. This will involve answering inbound inquiries, triaging and communicating with providers, and communicating clinical information to patients on behalf of the provider. The Patient Care Coordinator will also be responsible for maintaining a paneled caseload of lower acuity patients and will be responsible for tasks such as care plans and proactive outreach.
Essential Duties and Responsibilities
• Provide medical triage, consistent with scope of practice and competency, for inbound clinical inquiries (via telephone calls and patient portal messages)
• Maintain a paneled caseload of lower acuity patients and will be responsible for tasks such as care plans and proactive outreach
• Initiate the SBAR process and utilizes appropriate triage protocols when assessing a clinical situation and providing recommendations to patients and providers
• Document all phone calls and patient interactions in the EHR promptly by utilizing standard clinical documentation guidelines as required by HarmonyCares and local, state and federal rules and regulations
• Review, transcribe, communicate and processes providers' verbal orders, as requested
• Assist with patients' medication refill requests, via telephone requests and fax requests, including checking for duplicate refill requests and preparing necessary refill information for provider to review
Qualifications
The ideal candidate will have the ability to react decisively and quickly in emergencies, knowledge of medications effects, indications, and contraindications, experience with multi-tasking, and proficiency in using electronic health records (EHR) system, call center technology, and Microsoft Office Suite. The candidate will also be able to communicate effectively with patients and their family members, and facility staff, and have knowledge of basic principles, practices and techniques in primary healthcare.
Preferred Qualifications
Active LPN/LVN license in the state where patients are located, Foreign Nursing Grad, or Foreign Medical Grad, 2 years of experience as an LPN or LVN, familiarity with Medicare and Medicaid insurances and programs, and experience in Aprima (EHR).
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