Customer Service Representative

1 week ago


Lake Mary, United States ITCON Services Full time
This opening is for a full-time hybrid position. Applicant must be able to work remotely and commute onsite to the Lake Mary, Florida office as needed. Applicant must be a permanent resident or citizen of the United States.

We are seeking to hire a full-time customer service-oriented Helpdesk Support Specialist to provide customer/public support with webpage navigation, password resets, etc. The ideal candidate for this role is passionate about ensuring excellence in service, responds quickly and effectively to customer inquiries, and is comfortable working in a fast-paced environment with a high call volume. Responsibilities for this position include:
  • Managing a high volume of incoming calls
  • Identifying and resolving customer issues accurately and efficiently
  • Providing high quality response to customer inquiries and needs
  • Building sustainable relationships with customers through professional communication
  • Providing accurate, timely, and complete information by using the right methods and tools
  • Responding to customer inquiries relating to client services, providing appropriate solutions and alternatives, and following up to ensure full resolution
  • Keeping detailed records of customer interactions, processing customer accounts, and filing documents
  • Following communication procedures, guidelines, and policies
Responsibilities for this position include:
  • The agent will provide public support to people needing guidance on webpage navigation, password resets, etc.
  • The ideal candidate for this role is passionate about ensuring excellence in service, responds quickly and effectively to customer inquiries, and is comfortable working in a fast-paced environment with a high call volume.
Required Skills and Qualifications
  • 1-year or more customer support experience or experience as a client service representative
  • English speaking proficiency (Spanish bilingual is a plus)
  • Strong communications skills, including phone communications and active listening.
  • Familiarity with CRM systems and practices
  • Strong research and problem-solving skills
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