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Advisor Project Support

2 months ago

Akron, United States Tech Providers, Inc Full time

Job Title: Advisor Project Support


Contract Duration: 12 months with opportunity or extension


Location: Akron, Ohio


Description:

•Provide project support on all tracks of the Customer integration project.

•Advocate for optimal customer experience principles and ensure these are incorporated into solutions.

•Work closely with project leadership teams to ensure successful project delivery, with a focus on maintaining customer experience.

•Gather Customer Care Operations stakeholder project requirements, prioritize them based on project milestones, and work with project leadership to synthesize requirements into workable business solutions.

•Interact regularly with other project teams to ensure line of sight on other track work.

•Ensure Customer Experience is maintained during the project.

•Identify ways to minimize the customer impact throughout the integration.


Skills:

•Expertise supporting Customer facing business.

•Experience with business aspects of software development related projects in the utility space.

•Proven ability to make the connection between business requirements and TIS requirements.

•Experience with *** TIS change management and governance standards.

•Innovative, results oriented, team oriented and interpersonal skills.

•Understanding of issue analysis, business case review, and cost benefit analysis.

•Proficiency in Microsoft Office Suite products including Visio, Word, Excel, PowerPoint


Education:

•Related university degree and minimum 4+ years’ experience. An equivalent mix of formal education and demonstrated experience and results will also be considered.



Preferred:

•Project management skills.

•Customer Care experience in the utility sector is preferred.

•Experience working closely with technology professionals on projects in the utility sector

Working Conditions:

• Ability to travel (25%) as needed.


Physical Requirements: (Include but are not limited to): Included but not limited to: Grasping, kneeling, light–moderate lifting (objects up to 20 pounds), reaching above shoulder, repetitive motion, typing, sitting, standing, visual requirement (able to see screens, detect color coding, read fine print), hearing requirement and the ability to sit at a computer for long periods of time.


Mental Requirement: (Both field & office) include but are not limited to: Include but not limited to: Ability to understand, remember and apply oral and/or written instructions or other information, understand complex problems and collaborate/explore alternative solutions, organize thoughts and ideas into understandable terminology, organize and prioritize work schedule on a short-term basis, make decisions which have moderate impact on the immediate work unit and monitor impact outside this area, understand and follow basic instructions and guidelines, complete routine forms, compose letters, outlines, memoranda and basic reports and communicate with individuals via telephone