Customer Technical Support

3 days ago


Madison, United States Connect Search, LLC Full time

Manufacturing company is looking to hire a full-time Technical CSR role here in Madison, WI (53704). This role will be contract-to-hire and is looking to interview/start immediately


Pay: $22-27/hr (Based on experience)

Address: Madison, WI, 53704

Schedule: M-F, 8:00am – 4:30pm

Hybrid: No, 100% in-person but after training may be flexible


Responsibilities:

  • Responsible for inbound calls
  • Determine issue with the machine and instructing customers onsite fixes
  • If a service tech needs to be dispatched or if the equipment is to be returned
  • Field phone calls, e-mail, and chats assigned from customers in need of tech support
  • Follow protocols and diagnostics to troubleshoot issues
  • Create records in CRM, log complete interactions
  • Create parts order, dispatch service technicians, and collect billing info
  • Administer warranty and service programs
  • Deliver effortless customer experiences
  • Acquire and demonstrate competence by leveraging system and KMS
  • Provide complete and accurate responses to inbound telephone calls
  • Enter and scan State Tax Exemption certificates
  • Process event registrations and product orders, including kit shipments
  • Place outbound calls as necessary to satisfy customer service requests


Must Have:

  • Customer service experience with technical products (electrical, automotive, HVAC)
  • Understand how industrial machines work
  • CRM experience
  • Multiline phone system


Please send updated resume to kyle.dahmen@connectsearchllc.com



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