Customer Technical Support
3 days ago
Manufacturing company is looking to hire a full-time Technical CSR role here in Madison, WI (53704). This role will be contract-to-hire and is looking to interview/start immediately
Pay: $22-27/hr (Based on experience)
Address: Madison, WI, 53704
Schedule: M-F, 8:00am – 4:30pm
Hybrid: No, 100% in-person but after training may be flexible
Responsibilities:
- Responsible for inbound calls
- Determine issue with the machine and instructing customers onsite fixes
- If a service tech needs to be dispatched or if the equipment is to be returned
- Field phone calls, e-mail, and chats assigned from customers in need of tech support
- Follow protocols and diagnostics to troubleshoot issues
- Create records in CRM, log complete interactions
- Create parts order, dispatch service technicians, and collect billing info
- Administer warranty and service programs
- Deliver effortless customer experiences
- Acquire and demonstrate competence by leveraging system and KMS
- Provide complete and accurate responses to inbound telephone calls
- Enter and scan State Tax Exemption certificates
- Process event registrations and product orders, including kit shipments
- Place outbound calls as necessary to satisfy customer service requests
Must Have:
- Customer service experience with technical products (electrical, automotive, HVAC)
- Understand how industrial machines work
- CRM experience
- Multiline phone system
Please send updated resume to kyle.dahmen@connectsearchllc.com
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