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Customer Service Supervisor

2 months ago

South Lyon, United States Movement Search & Delivery Full time

Customer Service Supervisor


Are you passionate about leading teams and driving exceptional customer service experiences? We are seeking a dedicated Customer Service Supervisor to oversee a team of 15 located in Lyon, MI. In this pivotal role, you will supervise daily activities, support strategic initiatives, and ensure unparalleled service delivery.


Key Responsibilities:

  • Lead day-to-day operations with your team, ensuring efficiency across all functions. You'll oversee workflow management, project planning, and team performance to uphold service standards.
  • Act as a central point of contact between customers, sales, service, and accounting teams. Step in with customers to resolve issues related to orders, shipments, and billing to enhance customer satisfaction.
  • Foster a culture of growth and excellence through coaching, training, and performance management.
  • Set continuous improvement initiatives by analyzing performance metrics to identify areas for enhancement and implement strategies for increased efficiency.
  • Manage projects and initiatives, such as contract renewals and special projects, ensuring timely execution and alignment with organizational goals.
  • Communication and Collaboration: Collaborate closely with sales management and other departments to align service delivery with customer needs and company objectives. Provide insights from customer interactions to drive organizational improvements.


Qualifications:

  • Leadership Experience: Proven experience in a supervisory role, ideally within a customer service environment.
  • Customer Focus: Background in customer service with a strong dedication to delivering exceptional customer service and resolving issues promptly.
  • Working experience with support for industrial /mechanical parts and equipment of some sort.
  • Ability to analyze data, identify trends, and implement process improvements by providing accurate reporting.


If you are ready to take on a leadership role where you can make a significant impact on customer satisfaction and team success, we invite you to apply. Our valued client offers a comprehensive package of benefits, a strong 401k, and a pathway for career development


#CustomerService #Supervisor #TeamLeadership #Industrial #Mechanical