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Guest Services Coordinator

2 months ago

South Lyon, Michigan, United States D-BAT Atlanta Full time

Position Overview:
At D-BAT Atlanta, we strive to create an exceptional environment that fosters a love for baseball and softball at every level. Our team is dedicated to enhancing the overall experience for our guests.

Key Attributes of a Successful Team Member:
We are looking for individuals who are:

  • Enthusiastic about sports and eager to make a positive impact
  • Exhibit a cheerful demeanor and a strong work ethic
  • Focused on building relationships in every interaction
  • Committed to continuous learning and personal growth

Role Summary:
The Guest Services Coordinator will be the first point of contact for our customers, whether they visit us in person or reach out via phone. This role requires a passion for service, excellent communication skills, and the ability to manage multiple tasks effectively.

Responsibilities Include:

  • Scheduling appointments through various communication channels
  • Maintaining organization across diverse responsibilities
  • Informing clients about our programs and membership options
  • Welcoming guests and ensuring they feel valued
  • Addressing inquiries from both current and potential clients
  • Collaborating effectively with team members, clients, and families
  • Reconnecting with former clients to encourage their return
  • Responding promptly to messages and emails
  • Assisting with the opening and closing procedures of the facility
  • Managing inventory and supplies efficiently
  • Supporting the Center Manager in various operational tasks

Qualifications:
We seek candidates who possess:

  • A genuine passion for sports
  • A positive outlook and a proactive approach
  • Reliability and accountability in fulfilling job duties
  • Strong problem-solving skills and adaptability
  • A willingness to learn and grow within the role
  • Professionalism and a commitment to representing D-BAT positively
  • Excellent verbal and written communication abilities
  • Comfort with various technological platforms
  • A focus on building relationships and enjoying teamwork
  • Experience in customer-facing roles
  • Familiarity with working with diverse age groups
  • Previous experience in a training or fitness environment is advantageous

About D-BAT:
D-BAT has been a leader in the baseball and softball training industry for over two decades, with a growing network of locations dedicated to supporting athletes at all levels. For more information about our mission and services, please visit our website.