Chief Operations Officer

2 months ago

Greenville, United States Carevide Full time

Organization Background

Carevide is a non-profit Community Health Center (also called a Federally Qualified Health Center) dedicated to improving access to quality, cost-effective, comprehensive health care with respect and compassion for all members of our communities. Carevide has been serving North Texas communities for over 47 years and provides primary healthcare, dental care, women’s health, school-based healthcare, and behavioral health services. Carevide originated in the 1970s with a focus on women’s healthcare provided through grant funding in Greenville, TX. Carevide became a Federally Qualified Health Center and expanded services by responding to its surrounding counties' healthcare and social service needs. Through federal, state, and local private partnerships, satellite sites were opened through the years in Hunt, Fannin, Collin, Kaufman, Delta, and Hopkins Counties, including two school-based health centers. Today, Carevide serves over 28,000 patients through nine medical, specialty, and school-based sites. All Carevide family medical sites are recognized as a Patient-Centered Medical Home by The National Committee for Quality Assurance.


We seek a strong leader who is highly motivated, committed to our mission, able to lead change, and supportive of a positive, collegial environment. If you are seeking a place to make a contribution to the community, work with a committed team, and advocate for healthcare equity, we welcome your application


Position Summary

Under the leadership of the Chief Executive Officer (CEO), the Chief Operations Officer (COO) serves as a key member of the Executive Leadership team and is responsible for assisting with the development and implementation of the organization’s strategic plan, setting goals and direction, and assuring alignment with Carevide’s mission, vision and values. The COO provides leadership and oversight to the health centers to ensure the efficiency, effectiveness, and consistency of operations. The COO is an exemplary model, for both staff and patients, for professionalism, respect, customer service, compassion, and the values of the organization. The COO oversees the Operations Team which includes data analytics and clinical support staff teams.


Carevide offers a competitive salary and benefits package including medical, dental, life insurance, long-term disability, paid holidays, vacation and sick leave, and a 403B retirement plan with matching contributions. Carevide believes that the right candidate will:


1) Embrace Carevide’s mission to improve lives through service and compassion.

2) Possess a commitment to community engagement.

3) Align with the core values of Carevide: Integrity, Compassion, Accountability, Respect, and Excellence.

4) Be a vibrant, present, and self-starting organizational leader.

5) Lead with a collaborative, team spirit.

6) Exhibit a strong work ethic.

7) Be a leader in data-driven decisions and technological advancements.

8) Interested in learning about the community health center movement, the mission of health centers, and how to apply business concepts to the operations of the health centers.


Essential Duties

  • Provide day-to-day leadership and management to Carevide’s health center sites that mirrors the adopted mission and core vision and values of the organization.
  • Responsible for driving the organization to achieve and surpass organizational productivity goals, improving cash flow, and meeting all funding and regulatory requirements.
  • Provide leadership in the development of continuous performance improvement systems to ensure delivery of high-quality, efficient, and accessible patient care and ensures that services, administrative protocols, and procedures are implemented consistently across all sites.
  • Responsible for the measurement and effectiveness of all internal and external processes.
  • Provide timely, accurate, and complete reports on the operating condition of the company to the Board of Directors, CEO, and Executive Leadership.
  • Support and provide leadership in the development, communication, and implementation of effective growth strategies, processes, and new programs and/or service lines.
  • Collaborate with the CEO and Executive Leadership to develop and implement plans for operational infrastructure of systems, processes, and personnel designed to accommodate strategic objectives of the organization.
  • Select and maintain qualified personnel in all positions who report directly to the COO.
  • Foster a success-oriented and accountable environment within the organization by goal setting and assessments at least quarterly.
  • Model a customer service-focused mission-driven approach to service delivery that values diversity in our patient population and staff.
  • Represent the organization at community functions and increases the visibility of the organization within the communities it serves.
  • Support and promote the Patient-Centered Medical Home (PCMH) and quality initiatives within the organization to ensure that our patients receive the highest quality care possible.
  • Support and promote the organization’s implementation of a value-based care delivery model.
  • Assure knowledge of and compliance with HRSA and other federal/state regulatory requirements.


Qualifications

  • Master’s degree in business or a health-related field from an accredited college or university.
  • Background in Public Health, Business Management, or Healthcare Management.
  • Minimum of 7-10 years’ experience of strong operational and healthcare experience, preferably in an FQHC.
  • Knowledge of healthcare organization policies, procedures, systems and objectives, fiscal management, governmental regulations, and compliance.
  • Previous leadership experience.
  • Skilled in organizational development, personnel management, and budget and resource development.
  • Excellent people skills, with the ability to partner with an Executive Leadership team.
  • Experience working in a highly service-oriented environment where metrics and measurement tools are leveraged to assess results.
  • Able to navigate interpersonal communication and compose clear and professional written business correspondence.
  • Strong writing and presentation skills.
  • Possess personal qualities of integrity, credibility, and commitment to the organization’s mission, vision, values, and the community health center movement.
  • Flexible and able to multitask and can work in a complex and fast-moving environment, while also driving toward solutions.
  • Demonstrated resourcefulness in setting priorities and guiding investment in people and systems.
  • Willing to travel to all of Carevide’s service sites as needed.
  • Willing to travel to conferences and participate in professional development activities to keep current with trends and practices in health care administration, including federal and state regulatory requirements.
  • Possess the desire to grow professionally, learn the FQHC industry, and be an emerging leader in the organization.
  • Position Type and Expected Hours of Work: Full-time professional position, 40+ hours per week on-site.


Salary Range: TBD and based upon experience.


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