Deskside Support

2 months ago

Houston, United States Tata Consultancy Services Full time

Technical/Functional Skills :

 Knowledge of computer hardware

 Knowledge of SCCM/Intune

 Working technical knowledge of current protocols, operating

systems, and standards.

 Ability to operate tools, components, and peripheral accessories.

 Able to read and understand technical manuals, procedural

documentation and OEM guides.

 PC Imaging


Experience Required :

 2+ years of providing deskside support

 Hands-on hardware troubleshooting experience.

 PC Data backup and restoration

 Worked as PC configuration technician

 Vulnerability remediation and patch management

 Infrastructure hands and feet support


Roles & Responsibilities:

 End to End management of PC lease schedules.

 Warranty / Non Warranty Hardware Repair in coordination with

Hardware Manufacturer.

 Operating System maintenance, patching, upgrades.

 Dealing with PC Vulnerability Mitigation issues through remote or

Deskside visits

 End User Ticket triage and resolution.

 Hands and Feet Telepresence Support.

 PC config support

o Assists with configuration and testing of new hardware

and software implementations.

o Install OS, updates, applications, images and other

software to customer standards and requests as required.

Configure and install components into customers PCs.

o Track computer equipment (by asset tag and serial

number) by location.

o Responsible for the shipping / receiving of materials and

equipment.

 Support for all executives

 Assist Lab Technicians as they facilitate with Lab

Software/Hardware Vendors and Security teams on software

installs, reinstalls, vulnerability mitigation, patching and upgrades.

 Install, replace or remove equipment, such as a router, server,

switch, disk drive, memory, printers, etc.

 Troubleshooting equipment using local KVM (Keyboard, Video and Mouse) or PC, and enter commands according to detailed

instructions and relay system responses. Or allow remote control.

 Willingness to provide support during off-hours or weekends for

critical incidents

 Willingness to travel to another site located ~50 miles away for any

critical issue resolution.

 Willingness to climb up to 6 feet ladders

 Willingness to drive to another customer location (~45 miles) to

provide support if required.

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