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Campus Technician

1 month ago

Houston, United States Apex Systems Full time

Field Technicians are the escalated point of contact for all technical issues that cannot be resolved remotely. They serve as team members by providing on-site technical support for those items escalated by the Service Desk. Field Technicians are also responsible for providing a consolidated point of contact for employees with technical support needs.



Responsibilities:

• Provide deskside and remote support to employees, subsidiaries, partners, contractors working for and job site contractors.

• Provide customers with technical guidance or direction on projects. Respond to all assigned tickets in a timely manner.

• Respond to all assigned tickets in a timely manner.

• Research and resolve escalated trouble tickets.

• Immediately notify appropriate individuals of any issues that could potentially impact production activities and follow escalation to keep the impact minimal.

• Research and resolve escalated trouble tickets.

• Immediately notify appropriate individuals of any issues that could potentially impact production activities and follow escalation to keep the impact minimal.

• Document all trouble tickets with clear, concise explanations in a timely and accurate manner, ensuring adherence to department policies and procedures.

• On-site and Remote client support of various enterprise and desktop applications

• Establish and maintain a professional relationship with customers, team members and department contacts.

• Provide quality customer service that exceeds customer expectations.

• Prioritize and organize work to meet requirements, goals, and deadlines.

• Escalate to manager any situation outside the employee's control that could adversely impact the services provided.

• Some knowledge of office AV systems.


Requirements:

• Knowledgeable with Apple devices and Apple iOS (iPhone and iPads).

• Willing to travel when needed.