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IT Support Specialist

2 months ago

Dallas, United States Mastech Digital Full time

Location: On-site - Dallas and Fort Worth

  • Job Description: The IT Support Specialist is primarily responsible for providing support to all end-users at various sites in the Dallas-Ft. Worth metropolitan area.
  • Some (vehicular) travel may be required to nearby cities outside the city of Dallas and Ft. Worth i.e. (Mesquite, Farmers Branch, Desoto, Lancaster, Forney, Carrolton, McKinney, etc.).
  • Tasks will include tracking, troubleshooting, and resolving end-user computer issues related to the Windows 10 upgrade to Windows 11 Enterprise. Additionally, this role will support and assist other IT functions, as needed.
  • The successful candidate will possess strong problem-solving skills, deep technical knowledge in the required fields, critical thinking, self-starter, as well as exceptional interpersonal skills.
  • Key Responsibilities to include but are not limited to: Troubleshoot & resolve Windows 10 and Windows 11 upgrade issues
  • Manually install Windows 11 as required when/if the upgrade fails
  • Re-image end-user devices as required as it relates to the upgrade should a device fail on a Windows 11 platform
  • Deploy and installed a replacement desktop or laptop with Windows 11 when/if required to replace a failed device as a result of the upgrade
  • Support end user queries/issues as it relates to Windows 11 new features when/if required
  • Perform installations, replacements, imaging, manual upgrades (when required), and other hardware/software related tasks as needed
  • Assist existing Desktop Support technicians with issues regarding the Windows 11 upgrade when required
  • Assist with creating FAQs and Support documentation on lessons learned
  • Job Requirements: Bachelor’s degree or equivalent experience (i.e., 7+ years’ experience in an IT technical role)
  • 7+ years’ experience in desktop hardware, operating systems, smartphones, and printers.
  • 7+ years’ experience in Microsoft products (Windows, Office, Outlook, etc.)
  • A+ Certification or other similar Microsoft certifications a plus
  • Experience supporting OS upgrades such as Windows 10 and Windows 11
  • Basic knowledge of network hardware including firewalls, routers, access points, bridges, switches, patch panels a plus
  • Hands-on troubleshooting experience with the ability to perform under intense scrutiny
  • Working technical knowledge of current protocols, operating systems, and standards
  • Strong written and oral communication skills with a focus on executive level support
  • Analytical and problem-solving abilities, with keen attention to detail
  • Self-motivated and directed, with the ability to effectively prioritize and execute
  • Experience working in a team-oriented, collaborative environment
  • Strong customer-service orientation with a focus on customer satisfaction
  • Highest degree of professionalism and integrity
  • Ability to research and test new technologies and solutions
  • Time management and organizational skills