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Desktop Support

4 months ago

Baltimore, United States Beacon Hill Full time

Responsible for providing technical support to end-users on hardware, software, and network-related problems, questions, and usage.

Essential Functions:

  • Install and troubleshoot various handheld mobile devices.
  • Provide outstanding technical and customer service to end users.
  • Support with various Windows operating systems, Microsoft Office, and other desktop applications.
  • Document problem resolution in a call ticket tracking system.
  • Identify user hardware and/or software problems and resolve them directly or indirectly.
  • Assist users with hardware and software problems related to desktops, laptops, tablets, printers, and peripherals.
  • Support the setup, deployment, configuration, installation, and replacement of PCs, printers, and peripherals for new or renovated units.
  • Handle computer moves, hardware/software installs, and various IT requests.
  • Maintain asset management documentation, manage hardware replacement, and contact vendors and service providers for asset/system maintenance.
  • Provide technical support for MS Office (Word, Excel, Outlook, PowerPoint), Windows 10, 7 or current MS OS, PC hardware and peripherals, printers, internet access, remote access, and third-party applications, including Epic and related applications.
  • Triages customer issues, identifies root cause, documents issues in the Help Desk application, resolves or escalates to appropriate support levels, and follows up with customers to ensure ticket closure and a positive customer service experience.

Qualifications/Requirements:

  • Associate's degree or equivalent knowledge in a specialized field.
  • 3-5 years of experience Hands on Desktop Support
  • A+ Certification or Net+ Certification.
  • Preferred experience in healthcare or hospital setting.
  • Excellent communication and customer service skills.
  • Knowledge of Cerner and standard office equipment
  • Knowledge of emerging desktop technologies and software applications.

Other:

Participate in on-call rotation for 24/7 customer support
5X week onsite - 40 Hours week

Beacon Hill is an Equal Opportunity Employer that values the strength diversity brings to the workplace. Individuals with Disabilities and Protected Veterans are encouraged to apply.


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Company Profile:

Beacon Hill Technologies, a premier National Information Technology Staffing Group, provides world class technology talent across all industries utilizing a complete suite of staffing services. Beacon Hill Technologies' dedicated team of recruiting and staffing experts consistently delivers quality IT professionals to solve our customers' technical and business needs.

Beacon Hill Technologies covers a broad spectrum of IT positions, including Project Management and Business Analysis, Programming/Development, Database, Infrastructure, Quality Assurance, Production/Support and ERP roles.

Learn more about Beacon Hill Staffing Group and our specialty divisions, Beacon Hill Associates, Beacon Hill Financial, Beacon Hill HR, Beacon Hill Legal, Beacon Hill Life Sciences and Beacon Hill Technologies by visiting .

We look forward to working with you.

Beacon Hill. Employing the Future™