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Fraud & Dispute Chargebacks Analyst
1 month ago
TITLE: Fraud & Dispute Chargebacks Analyst
POSITION TYPE: Full Time (W2)
LOCATION: Ridgefield Park, NJ
ABOUT WorldLink:
WorldLink is a rapidly growing information technology company at the forefront of the tech transformation. From custom software development to cloud hosting, from big data to cognitive computing, we help companies harness and leverage today’s most cutting-edge digital technologies to create value and grow.
Collaborative. Respectful. Work hard Play hard. A place to dream and do. These are just a few words that describe what life is like at WorldLink. We embrace a culture of experimentation and constantly strive for improvement and learning.
We take pride in our employees and their future with continued growth and career advancement. We put TEAM first. We are a competitive group that like to win. We're grounded by humility and driven by ambition. We're passionate, and we love tough problems and new challenges. You don't hear a lot of "I don't know how" or "I can't" at WorldLink. If you are passionate about what you do and having fun while doing it; tired of rigid and strict work environments and would like to work in a non-bureaucratic startup cultural environment, WorldLink may be the place for you.
For more information about our craft, visit .
WHO we’re looking for:
We are looking for a Fraud & Dispute Chargebacks Analyst who will be responsible for screening new B2B account applications to determine if the customer is a real business, the business size claimed in the application, and if they may be a business that resells the product purchased.
Role and Responsibilities:
- Investigation and resolution of suspected instances of consumer fraud such as the use of stolen credit cards, account takeovers, fraudulent generation of reward points, or disingenuous complaints.
- Effectively analyze common patterns of suspicious behavior to prevent future unauthorized activities.
- Responsible for all consumer and internal claims that cannot be resolved by Customer Service Representatives, or Customer Service Managers, or which exceed financial thresholds or situations that could lead to legal or PR involvement.
- Dispute chargebacks by reviewing and providing compelling evidence to financial institutions.
- Complete ad hoc projects given by their direct manager.
Required Experience and Education:
- 1-3 years of experience in fraud, risk management or banking services, specifically with chargeback/retrieval responses, dispute resolution, and card compliance as an asset.
- Bachelor’s Degree.