Current jobs related to Service Desk Analyst - Irving - Planet Technology
-
Service Desk Analyst II
2 weeks ago
Irving, Texas, United States Irving Independent School District Full timeJob Title: Service Desk Analyst IIIrving Independent School District is seeking a highly skilled Service Desk Analyst II to join our team. As a key member of our technical support team, you will be responsible for providing exceptional customer service and technical support to our staff and students.Key Responsibilities:Provide technical support and guidance...
-
Service Desk Analyst II
1 month ago
Irving, Texas, United States Irving ISD Full timeJob Title: Service Desk Analyst IIJob Summary:Irving ISD is seeking a highly skilled Service Desk Analyst II to join our team. As a key member of our Technical Services department, you will provide exceptional support and guidance to our users, ensuring seamless access to our district-approved applications and resources.Responsibilities:Provide direction and...
-
Service Desk Analyst II
2 weeks ago
Irving, Texas, United States Irving Independent School District Full timeJob Title: Service Desk Analyst IIAt Irving Independent School District, we are seeking a highly skilled Service Desk Analyst II to join our team. As a key member of our Technical Services department, you will provide exceptional support and guidance to our Application Service Desk, ensuring seamless operations and excellent customer service.Key...
-
Service Desk Analyst II
3 weeks ago
Irving, Texas, United States Irving Independent School District Full timeJob SummaryWe are seeking a highly skilled Service Desk Analyst II to join our team at Irving Independent School District. As a key member of our IT department, you will provide exceptional support and guidance to our users, ensuring seamless access to our district-approved applications and resources.Key ResponsibilitiesProvide direction and support to...
-
Service Desk Analyst
17 hours ago
Irving, United States INSPYR Solutions Full timeTitle: Service Desk Analyst - Tier 2 Location: Irving, TX Duration: Contract to Hire Compensation: 30-35 hr Work Requirements: US Citizen, GC Holders or Authorized to Work in the US Job Description: The Service Desk Analyst serves as the first point of contact for users seeking technical assistance. This role involves troubleshooting hardware and...
-
Service Desk Analyst II
5 months ago
Irving, United States Irving ISD Full timeJOB TITLE: SERVICE DESK ANALYST II WAGE/HOUR STATUS: Non-Exempt REPORTS TO: Director of Technical Services PAY GRADE: IT2 (230 Days) DEPARTMENT: Technology Services DATE REVISED: April 2023 PRIMARY PURPOSE: Provide support and guidance for the District’s Application Service Desk. This includes providing direction and support to...
-
Service Desk Analyst II
2 months ago
Irving, Texas, United States Irving ISD Full timeJob Summary:Irving ISD is seeking a highly skilled Service Desk Analyst II to join our team. As a key member of our IT department, you will provide technical support and guidance to our staff and students.Key Responsibilities:Provide technical support and guidance to staff and students via phone, email, and in-person.Assist in implementing new technologies...
-
Service Desk Engineer
4 weeks ago
Irving, United States Alleare Consulting Full timeService Desk Engineer6+ Month ContractIrving, TX We have an exciting new job opening for a Level 2 Service Desk Engineer. This individual will work on-site at our global client s North American headquarters in Irving, Texas. Under the guidance and direction of the IT Service Desk Manager, this position will be responsible for providing both level 1 and level...
-
Service Desk Analyst II
3 weeks ago
Irving, Texas, United States Irving ISD Full timeJob Summary:The Irving ISD is seeking a highly skilled Service Desk Analyst II to join our Technology Services team. As a key member of our IT support team, you will provide technical assistance and guidance to our staff and students, ensuring seamless access to district applications and resources.Key Responsibilities:Provide direction and support to junior...
-
Service Desk Analyst II
2 months ago
Irving, Texas, United States Irving ISD Full timeJob Summary:The Irving ISD is seeking a highly skilled Service Desk Analyst II to join our Technology Services team. As a key member of our IT support team, you will provide technical assistance and guidance to our staff and students, ensuring seamless access to district applications and resources.Key Responsibilities:Provide direction and support to junior...
-
Service Desk Analyst II
3 months ago
Irving, United States Irving Independent School District Full timeJOB TITLE: SERVICE DESK ANALYST II WAGE/HOUR STATUS: Non-Exempt REPORTS TO: Director of Technical Services PAY GRADE: IT2 (230 Days) DEPARTMENT: Technology Services DATE REVISED: April 2023 PRIMARY PURPOSE: Provide support and guidance for the District's Application Service Desk. This includes providing direction and support to Service Desk I personnel...
-
ServiceNow CSM Service Desk Technician
3 weeks ago
Irving, United States Saxon Global Full timeOur client is looking for a ServiceNow CSM Service Desk Technician for a 12 plus Month Contract. The position is Remote. Primary Responsibilities: Responsible for coordinating service desk activities with other IT teams, such as network operations and application support, to ensure that IT incidents and service requests are resolved in a timely and...
-
ATM Help Desk Analyst
1 month ago
Irving, United States Insight Global Full timeTitle: Help Desk AnalystLocation: Irving, TX 75062 (onsite 5 days/week, 8am – 5pm)Duration: 3 months (possible extensions) PR: 25hr - 30hr Manager: Jensun Matthew, reports to Tom EarlESSENTIAL FUNCTIONS:Responsible to maintain and foster a positive relationship with customer(s) Ability to diagnose hardware and software issuesPerform and create operational...
-
Service Desk Technician
3 weeks ago
Irving, United States Virtual Full timeService Desk Technician | 426884 DETAILS Location: Irving, TX 75063 (onsite 5-days per week) Position Type: Direct-Hire Hourly / Salary: BOE! JOB SUMMARY Vaco Technology is currently seeking a Service Desk Technician for a Direct-Hire opportunity located in Irving, TX 75063 (onsite 5-days per week). The Service Desk Technician will provide first-level...
-
Service Desk Technician
3 weeks ago
Irving, United States Vaco Full timeService Desk Technician | 426884 DETAILS Location : Irving, TX 75063 (onsite 5-days per week) Position Type : Direct-Hire Hourly / Salary : BOE! JOB SUMMARY Vaco Technology is currently seeking a Service Desk Technician for a Direct-Hire opportunity located in Irving, TX 75063 (onsite 5-days per week). The Service Desk Technician will provide...
-
Healthcare Systems Analyst
3 weeks ago
Irving, Texas, United States CHRISTUS Health Full timeJob SummaryWe are seeking a highly skilled Healthcare Systems Analyst to join our team at CHRISTUS Health. As a key member of our IT department, you will be responsible for designing, building, and optimizing healthcare applications to meet the needs of our customers.Key ResponsibilitiesAnalyze business issues and requirements to design and implement...
-
Software Services Analyst
3 weeks ago
Irving, United States City of Irving Full timeDuties include assisting in software system implementation projects; providing maintenance and upgrade plans of all software systems assigned; functioning as a software business analyst to facilitate consultations, implementations, configuration setu Software, Business Analyst, Analyst, Diversity, Service, Systems
-
Service Desk Agent
4 months ago
Irving, United States Fotona Full timeGlobally recognized for exceptional product performance and versatility, Fotona develops award-winning aesthetic, medical, and dental lasers. With over 50 years of laser expertise and industry leadership, Fotona has sold over 30,000 lasers worldwide with distribution in over 60 countries. Fotona’s reputation for excellence is earned from its dedication to...
-
Service Desk Support Specialist
2 weeks ago
Irving, Texas, United States Vaco Full timeJob Title: Service Desk TechnicianVaco is seeking a skilled Service Desk Technician to provide first-level technical support to internal end-users. The ideal candidate will possess strong technical skills, excellent communication abilities, and a customer-focused approach.Key Responsibilities:Provide Tier I Support to End-Users via Email, Phone, and...
-
IT Infrastructure Analyst
4 days ago
Irving, United States LSG Sky Chefs Full timeJob Title: IT Infrastructure Analyst Job Location: Irving-USA-75039 Work Location Type: On-Site Salary Range: $47,559.00 - 59,098.00 About us Role Purpose Statement Manage the 2nd level interface and escalations from the business of all IT Infrastructure incidents between the outsourcing provider for the IT infrastructure by...
Service Desk Analyst
2 months ago
Service Desk Specialist (W2 Contract to Hire)
- 95% Remote- 1 day per month in office in Irving, TX (DFW)
We are looking for a Service Desk Analyst for a Contract to Hire position with our trusted Healthcare client. This position is 95% remote and looking for someone open to more hybrid if needed in the future. Requires 3 years in the Helpdesk environment, 2 years network-related support, and 2 years in O365 support. If this sounds like you, please apply asap.
Summary:
In this role, you will focus on resolving a wide range of software and hardware related issues while providing top-tier customer service to our end users. You will have high visibility and will collaborate with internal users to provide technical support via phone and email. We are looking for someone to have a wide-range skill set including working with our ticketing system, verbal and written communications, basic networking, system support, and end user troubleshooting
Responsibilities:
- Act as a technical resource to assist and support software implementation projects.
- Serve as liaison to other resources as needed to solve complex issues or report bugs, etc.
- Troubleshoot and resolve access related issues using Active Directory and SailPoint.
- Basic Office 365 troubleshooting and support
- Outlook-Updates, Setting up users, password resets etc.
- Troubleshooting a variety of hardware and software problems in a timely manner, maintaining SLA standards and first call resolution
- Configuration, Troubleshooting, and Repair of hardware and software
- Windows and MS Office support
- Familiar with basic networking support (TCP/IP, DNS, VPN and DHCP)
- Mobile device set-up and support iPhones /Android
- Creating tickets, running reports, searching knowledge articles, and analyzing data using the Remedy Force ticketing system
- Troubleshooting issues with messaging platforms, collaboration, video conferencing and A/V issues
Qualifications:
- 3+ years of experience in Helpdesk (Phone & email) technical support for an enterprise organization with a major ticketing system (Remedy preferred, but not a must)
- 2+ years supporting, networking concepts including TCP/IP, Subnetting, Routing, DHCP, and DNS for an Enterprise Organization
- 2+ years troubleshooting Microsoft Office software, including Outlook, Excel, Word, PowerPoint, and related add-ins
- Advanced Excel spreadsheet experience including pivot tables, formulas, and dashboarding
- Troubleshooting all aspects of mobility, including Windows/Mac laptops, remote connectivity, VPN
- Must have experience working with Office 365, Active Directory, and Microsoft Exchange
- 2 or more industry certifications (i.e. CompTIA suite, ITIL, Microsoft Specialists, ACSP, etc.) preferred
- Bachelor’s degree (BS or BA) preferred
