Operations/IT Field Solutions Delivery Specialist

1 month ago

Oak Brook, United States Portillo's Full time

The Operations Technology Specialist will collaborate with key stakeholders from the Operations Team to develop, test and implement technology solutions that reduce friction, simplify operational processes, and digitize administration and restaurant control functions. This role is crucial in enhancing efficiency and ensuring seamless technology integration within our fast casual restaurant chain.


CORE RESPONSIBILITIES

Enable our Purpose to create lifelong memories by igniting the senses with unrivaled food and experiences:


Family: Work together to make everyone feel at home, and we step up when someone needs help

  • Work closely with Operational Stakeholders to ideate and assess practical opportunities to enhance the guest experience through technology.
  • Create and deliver impactful presentations to senior management and other stakeholders, presenting strategies, testing results, and implementation outcomes.


Greatness: We’re obsessed with being the best and work hard to continuously improve. Our greatness is rooted in Quality, Service, Attitude and Cleanliness

  • Continuously assess opportunities to enhance operational efficiency through technology.
  • Collaborate with operational teams to align technology initiatives with business goals.
  • Stay updated on emerging technologies and trends relevant to the restaurant industry.
  • Apply a deep understanding of restaurant operations to identify and address unique challenges in a fast casual dining environment.


Energy: We move with urgency and passion, while maintaining attention to detail

  • Manage pilot testing and broad implementation efforts of new technologies.
  • Execute cross-functional project plans, ensuring timely and successful project initiation and completion.


Fun: We entertain our guests, we connect authentically, and we make each other smile

  • Maintain enthusiasm for the latest technology trends and explore their applications in the restaurant industry.
  • Advocate for the adoption of innovative technologies that can enhance operations.
  • Investigate guest and crew member-facing technologies that improve the guest experience and operational productivity.
  • Stay updated on emerging technologies and trends relevant to the restaurant industry.
  • Leverage this knowledge to implement effective technology solutions.




ORGANIZATION RELATIONSHIPS

Partner with Operational stakeholders to identify technological needs and opportunities for improvement. This includes senior level operations management and Operations Services team members.


QUALIFICATIONS

Educational Level/Certifications

B.S. or B.A. degree

Work Experience, Qualifications, Knowledge, Skills, Abilities

  • Proven track record of assessing opportunities, aligning with operational teams, and implementing technologies that enhance operational efficiency. Proven mindset and background to investigate and develop guest facing and crew member facing technologies that improve the guest experience, and/or operational productivity and efficiency.
  • Ability to project manage pilot testing and broad implementation efforts, including cross functional project planning and initiation. Hold self and others accountable to project timelines and deadlines.
  • Ability to collaborate with Operations Management to ideate, assess and create practical opportunities to advance the guest experience through technology implementation
  • In-depth knowledge of POS and payment processing systems, restaurant management applications (e.g., COGs and labor management), and other digital applications. Knowledge of guest facing digital applications (branded website and app ordering platforms, 3rd party delivery systems, etc.) is a plus.
  • Knowledge of and interest in competitive business practices that are considered best in class or emerging relative to guest facing or crew member facing technologies.
  • Strong understanding of restaurant operations and the unique challenges faced in a fast casual dining environment.
  • Enthusiasm for the latest technology trends and their application in the restaurant industry.
  • Ability to build relationships and communicate clearly while working collaboratively with cross-functional teams. Ability to create impactful presentations that cogently present strategies (ideas and concepts), testing and implementation results, etc. to various parties (senior management, operations management, etc.).
  • Innovative thinker with the ability to utilize critical thinking to propose creative solutions to operational challenges.


Travel Requirement

  • 15 to 20% travel, to interact with Field Team and restaurant staff, investigate and analyze competitor practices, support pilot and test activities as well as broad implementations, etc.
  • Hybrid schedule with up to 3 days in the RSC (Restaurant Support Center/office)



Disclaimers

DISCLAIMER: The above statements are intended to describe the general nature and level of work being performed by incumbents assigned to this job. This is not intended to be an exhaustive list of all the responsibilities, duties and skills required. The incumbent may be expected to perform other duties as assigned. This job may be reviewed as duties and responsibilities change with business necessity.

  • Operations/IT Field Solutions Delivery Specialist

    1 month ago

    Oak Brook, United States Portillo's Full time

    The Operations Technology Specialist will collaborate with key stakeholders from the Operations Team to develop, test and implement technology solutions that reduce friction, simplify operational processes, and digitize administration and restaurant control functions. This role is crucial in enhancing efficiency and ensuring seamless technology integration...

  • Marketing/IT Field Solutions Delivery Specialist

    3 days ago

    Oak Brook, United States Portillo's Full time

    The IT Marketing Technology Specialist will collaborate with key stakeholders from the Marketing Team to develop, test and implement technology solutions that reduce friction, simplify operational processes, and digitize administration and restaurant control functions. This role is crucial in enhancing efficiency and ensuring seamless technology integration...

  • Marketing/IT Field Solutions Delivery Specialist

    3 days ago

    Oak Brook, United States Portillo's Full time

    The IT Marketing Technology Specialist will collaborate with key stakeholders from the Marketing Team to develop, test and implement technology solutions that reduce friction, simplify operational processes, and digitize administration and restaurant control functions. This role is crucial in enhancing efficiency and ensuring seamless technology integration...

  • Marketing/IT Solutions Delivery Specialist

    23 hours ago

    Oak Brook, Illinois, United States Portillo's Full time

    About the RolePortillo's is seeking a highly skilled Marketing/IT Field Solutions Delivery Specialist to join our team. As a key member of our organization, you will play a crucial role in developing, testing, and implementing technology solutions that enhance operational efficiency and improve the guest experience.Key ResponsibilitiesCollaborate with...

  • IT Solution Delivery Specialist

    1 month ago

    Oak Brook, United States Administrative Portillos Hot Dogs LLC Full time

    Job DescriptionJob DescriptionThe IT Solutions Delivery Specialist will collaborate with key stakeholders from the Operations Team to develop, test and implement technology solutions that reduce friction, simplify operational processes, and digitize administration and restaurant control functions. This role is crucial in enhancing efficiency and ensuring...

  • IT Operations Solutions Specialist

    2 weeks ago

    Oak Brook, Illinois, United States Portillo's Full time

    The IT Operations Solutions Specialist will work in tandem with key stakeholders from the Operations Team to design, test, and deploy technological solutions aimed at minimizing friction, streamlining operational workflows, and digitizing administrative and restaurant control functions. This position is vital for boosting efficiency and ensuring smooth...

  • IT Operations Solutions Specialist

    2 weeks ago

    Oak Brook, Illinois, United States Portillo's Full time

    The Operations Technology Specialist will engage with essential stakeholders from the Operations Team to design, evaluate, and deploy technological solutions aimed at minimizing friction, streamlining operational workflows, and digitizing administrative and restaurant management functions. This position is vital for improving efficiency and ensuring smooth...

  • IT Operations Solutions Specialist

    2 weeks ago

    Oak Brook, Illinois, United States Portillo's Full time

    The Operations Technology Specialist plays a pivotal role in collaborating with essential stakeholders from the Operations Team to design, evaluate, and deploy technological solutions aimed at minimizing friction, streamlining operational workflows, and digitizing administrative and restaurant control functions. This position is vital for boosting efficiency...

  • Operations Technology Solutions Specialist

    2 weeks ago

    Oak Brook, Illinois, United States Portillo's Full time

    The Operations Technology Solutions Specialist will work in tandem with essential stakeholders from the Operations Team to design, evaluate, and deploy technological solutions aimed at minimizing obstacles, streamlining operational workflows, and digitizing administrative and restaurant management functions. This position is vital for boosting productivity...

  • Technology Solutions Implementation Specialist

    2 weeks ago

    Oak Brook, Illinois, United States Portillo's Full time

    The Technology Solutions Implementation Specialist will engage with essential stakeholders from the Operations Team to design, evaluate, and deploy technological solutions aimed at minimizing obstacles, streamlining operational workflows, and digitizing administrative and restaurant management functions. This position is vital for boosting productivity and...

  • Technology Solutions Implementation Specialist

    2 weeks ago

    Oak Brook, Illinois, United States Administrative Portillos Hot Dogs LLC Full time

    Job OverviewThe Technology Solutions Implementation Specialist will engage with essential stakeholders from the Operations Team to design, evaluate, and deploy technological solutions aimed at minimizing obstacles, streamlining operational workflows, and digitizing administrative and restaurant management functions. This position is vital for improving...

  • Technology Solutions Implementation Specialist

    2 weeks ago

    Oak Brook, Illinois, United States Portillo's Full time

    The Technology Solutions Implementation Specialist will engage with essential stakeholders from the Operations Team to design, test, and deploy technological solutions aimed at minimizing obstacles, streamlining operational workflows, and digitizing administrative and restaurant management functions. This position plays a vital role in boosting efficiency...

  • Talent Acquisition Specialist

    4 days ago

    Oak Brook, Illinois, United States IT Associates Full time

    Job SummaryWe are seeking a highly skilled Talent Acquisition Specialist to join our team at IT Associates. As a key member of our Employment and Diversity Team, you will be responsible for partnering with hiring managers to anticipate and meet the evolving needs of our corporate and field recruitment efforts.Key ResponsibilitiesFull Life Cycle Recruiting:...

  • Compliance Specialist

    3 months ago

    Oak Brook, United States RHM Staffing Solutions Full time

    Job DescriptionJob DescriptionFor years RHM Staffing Solutions has been providing the highest quality technical professionals to a wide range of industries and clients. RHM Staffing Solutions is a leading provider of technical, professional and engineering recruiting and staffing services. RHM Staffing Solutions has a long history of customized recruiting...

  • Compliance Specialist

    3 months ago

    Oak Brook, United States RHM Staffing Solutions Full time

    For years RHM Staffing Solutions has been providing the highest quality technical professionals to a wide range of industries and clients. RHM Staffing Solutions is a leading provider of technical, professional and engineering recruiting and staffing services. RHM Staffing Solutions has a long history of customized recruiting and placement solutions that...

  • Compliance Specialist

    2 months ago

    Oak Brook, United States RHM Staffing Solutions Full time

    For years RHM Staffing Solutions has been providing the highest quality technical professionals to a wide range of industries and clients. RHM Staffing Solutions is a leading provider of technical, professional and engineering recruiting and staffing services. RHM Staffing Solutions has a long history of customized recruiting and placement solutions that...

  • Sr. Manager Regional Services Delivery

    3 weeks ago

    Oak Brook, United States LaSalle Network Full time

    Join a global leader in the food industry, located in Oak Brook, IL. Our client is committed to excellence in infrastructure and operations. We are seeking an experienced Sr. Manager Regional Services Delivery to lead our client's infrastructure and operations engineering team. This role is essential in ensuring the seamless delivery and enhancement of their...

  • Data Insights Manager

    4 days ago

    Oak Brook, Illinois, United States GlobalSource IT Full time

    About the RoleWe are seeking a highly skilled Data Insights Manager to lead our Data Product team, bridging the gap between business needs and technology. As a leader in this organization, you will ensure that the business partners can easily understand, access, and utilize data.The ideal candidate will have a strong background in data analytics and a proven...

  • Solar Operations

    1 week ago

    Oak Brook, Illinois, United States FourGen Holdings Inc Full time

    About the RoleThe Solar Operations & Maintenance Coordinator is a key member of our team at FourGen Holdings Inc, responsible for ensuring the smooth operation of our solar energy solutions. This role involves coordinating service calls, generating proposals, and managing work orders to ensure timely and cost-effective delivery of services to our clients.Key...

  • OT Solutions Architect

    6 days ago

    Oak Brook, United States LaSalle Network Full time

    Our client is at the forefront of food manufacturing, specializing in innovative technology solutions that drive efficiency and excellence. They are embarking on an exciting journey to develop a cutting-edge greenfield Operational Technology (OT) program and are seeking a visionary OT Solutions Architect to lead this transformative initiative. As an OT...