Marketing/IT Solutions Delivery Specialist

2 months ago


Oak Brook, Illinois, United States Portillo's Full time
About the Role

Portillo's is seeking a highly skilled Marketing/IT Field Solutions Delivery Specialist to join our team. As a key member of our organization, you will play a crucial role in developing, testing, and implementing technology solutions that enhance operational efficiency and improve the guest experience.

Key Responsibilities
  • Collaborate with Marketing Stakeholders: Work closely with marketing stakeholders to ideate and assess practical opportunities to enhance the guest experience through technology.
  • Present Strategies and Results: Create and deliver impactful presentations to senior management and other stakeholders, presenting strategies, testing results, and implementation outcomes.
Operational Efficiency
  • Assess Opportunities: Continuously assess opportunities to enhance operational efficiency through technology.
  • Collaborate with Operational Teams: Collaborate with operational teams to align technology initiatives with business goals.
  • Stay Updated on Emerging Technologies: Stay updated on emerging technologies and trends relevant to the restaurant industry.
  • Apply Restaurant Operations Knowledge: Apply a deep understanding of restaurant operations to identify and address unique challenges in a fast casual dining environment.
Project Management
  • Manage Pilot Testing and Implementation: Manage pilot testing and broad implementation efforts of new technologies.
  • Execute Cross-Functional Project Plans: Execute cross-functional project plans, ensuring timely and successful project initiation and completion.
Qualifications
  • Education and Experience: B.S. or B.A. degree and a proven track record of assessing opportunities, aligning with operational teams, and implementing technologies that enhance operational efficiency.
  • Skills and Abilities: Proven ability to project manage pilot testing and broad implementation efforts, including cross-functional project planning and initiation. Strong understanding of restaurant operations and the unique challenges faced in a fast casual dining environment.
  • Knowledge and Interest: In-depth knowledge of POS and payment processing systems, restaurant management applications, and other digital applications. Knowledge of guest facing digital applications is a plus.
Travel Requirements
  • Travel Frequency: 15 to 20% travel, to interact with Field Team and restaurant staff, investigate and analyze competitor practices, support pilot and test activities as well as broad implementations.
  • Hybrid Schedule: Hybrid schedule with up to 3 days in the RSC (Restaurant Support Center/office).


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