Customer Relationship Management Business Analyst

3 weeks ago


Austin, United States Stellar Consulting Solutions, LLC Full time

Job Title: Salesforce BA

Work Location: Austin, TX/ Hybrid

Employment Type: W2 only (Contract)

Pay Range: $50-54/hr on w2


Job Description:

  • Work closely with relevant stakeholders to gather, understand, and define business requirements
  • Understand the structure, policies, and operations of an organization to recommend solutions that enable the organization to achieve its goals
  • Develop user stories and to-be process flows to support the design and development of our Salesforce solution
  • Partner with the Product Manager to translate product roadmap features into well-defined product requirements/user stories
  • Work collaboratively with team members to design a solution that will meet business requirements and create user stories
  • Collaborate with developers and QA to test and verify that solutions will meet business requirements
  • Plan and drive key meetings with stakeholders and experts including requirement sessions, system demos, and user acceptance testing
  • Participate in prioritization meetings with the SCRUM master and Product Owner
  • Manage risks and issues, escalating to senior stakeholders for resolution
  • Coach and facilitate champion users across various teams to enhance their success
  • Provides ongoing production support, including responding to user issues, collaborating with the technical team to analyze and resolve reported system issues, and communicating the resolution of issues to the departments
  • Document use cases, business/system/functional requirements


Essential Competencies & Qualifications:

  • Excellent interpersonal skills, verbal and written communication in English
  • Excellent stakeholder management skills
  • Strong organizational skills
  • Team player
  • Experience of working in an agile environment
  • Highly adept to change
  • Willingness to learn
  • Strong experience with Salesforce CRM (primary Sales Cloud, Experience Cloud)


Thanks & Regards;

Sana Fatima

Sana.fatima@stellarconsulting.com



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